ITIL Intermediate Training - Operational Support & Analysis

The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives. The importance of ITIL Operational Support and Analysis while providing service. How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes. The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes. How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence. Suitable for: Before attending this Operational Support and Analysis course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).