ITIL Intermediate Training - Release, Control & Validation

Service Management as a Practice # Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management # Change management as a capability to realise successful service transition # Service validation and testing as a capability to assure the integrity and the quality of service transition # Service asset and configuration management as a capability to monitor the state of service transition # Knowledge management as part of enhancing the on-going management decision support and service delivery capability. Suitable for: Before attending this Release, Control and Validation course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).