ITIL Service Delivery

System Group

Course

In Carlisle

Price on request

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Description

  • Type

    Course

  • Location

    Carlisle

  • Duration

    5 Days

Facilities

Location

Start date

Carlisle (Cumbria)
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1b South Mill, Warwick Mill, Warwick Bridge, CA4 8RR

Start date

On request

About this course

Attendees should have five years relevant IT experience and have passed the ITIL® Foundation examination (if they wish to take the exam).

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Course programme

Course Content

  • Service Support Review:
    Configuration Management, Service Desk, Incident Management, Problem Management, Change Management, Release Management. Service Support’s relationship with Service Delivery
  • Service Level Management:
    Introduction, Overview, The Requirement, Planning, The Customers, The Services, Service Level Agreements, Definitions, Monitoring and measurement, Costs and benefits, Service Level Management in context.
  • Financial Management for IT services:
    Introduction, Budgeting, accounting and charging, Planning & management, Costs & benefits.
  • Capacity Management:
    Introduction, Capacity Management inputs, Processes and outputs, Planning, Performance Management, Modelling, The Capacity Plan, Costs and benefits.
  • Availability Management:
    Introduction, Measurement, Techniques to improve Availability, Reporting, Planning for Availability Management.
  • IT Service Continuity (Disaster Recovery):
    Introduction, Business Impact Analysis, Risk Analysis and Management (CRAMM), Recovery

    • See related categories

    ITIL Service Delivery

    Price on request

    The best IT Systems courses

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