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Homepage › Business and Management Courses › Project Management Courses › Other Project Management Courses

ITIL V3 Foundation

in KnowledgeTrain (England)

Classes Training

Place:

London

Price:

£895 + VAT Special offers 

Duration:

3 Days

Start:

08/12/2008 calendar
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Requirements:

No entry requirements.

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Course objectives:

* Pass the ITIL v3 Foundation Certificate examination * Understand the key principles and terminology used within ITIL v3 * Understand why ITIL become so important today * Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them * Explain the key benefits of an IT Service Management based approach to Service Management * D

KnowledgeTrain

Providers of PRINCE2 and project management training. We run regular open public courses in London and Manchester, and are able to deliver in-house training to groups anywhere in the UK or overseas.

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Course details

Type Training Duration 3 Days
Method / place Contact course provider Inhouse / Classes in London where
Suitability * This course is suitable for all levels of IT Staff * Non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management * Individuals who have responsibility for designing and/or implementing best practice solutions for IT Service Management * People seeking a career in IT Service Management
Course objectives * Pass the ITIL v3 Foundation Certificate examination * Understand the key principles and terminology used within ITIL v3 * Understand why ITIL become so important today * Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them * Explain the key benefits of an IT Service Management based approach to Service Management * D
Requirements
No entry requirements.
Price £895 + VAT
Special offer
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Course programme

ITIL V3 Foundation
ITIL® V3 Foundation Training Course Content

Introduction
  • Introduction to and importance of IT service management, the service lifecycle and best practice
  • Concept of service management
  • Key principles and model of IT service management
  • Definition of a service
  • Definition between functions, roles and processes
  • The need for a strong service culture

    The Service Lifecycle
  • The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

    Key principles and models of IT service management
  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model

    The Processes and Functions
  • Define the characteristics of a process. The objectives, business value, basic concepts, roles and interfaces of Service Portfolio Management, Service Level Management, Incident Management, Change Management

    The objectives and basic concepts of:
  • Demand Management
  • Financial Management
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • Supplier Management
  • Information Security Management
  • IT Service Continuity Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
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    Venues and dates



    Where London, Hamilton House, 1 Temple Avenue
    When Start: 08/12/2008 Finish: 10/12/2008 See calendar
     
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    On KnowledgeTrain

    Provider description
    Providers of PRINCE2 and project management training. We run regular open public courses in London and Manchester, and are able to deliver in-house training to groups anywhere in the UK or overseas.

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