ITIL V3 Foundation

ITIL V3 Foundation e-Learning

Target Audience:

ITIL v3 is primarily targeted at people responsible for managing the delivery of IT services, however all staff involved in delivering IT services will find this course useful.

IT directors need to be aware of ITIL v3 to ensure that appropriate staff members within their organisations have the required level of knowledge.

It is also of importance to business staff, both managers and day-to-day customers or end users involved in building good relationships with their IT service providers.

Software developers, maintainers and testers need to be aware of IT service management requirements so that they can understand their relationship with IT service managers and ensure that requirements are incorporated into new and revised products and services from the outset.

The guidance is useful to any size of organisation, in both the public and private sectors.

Duration:

8-10 study hours - learn at your own pace at your own time, book marking your position throughout to return later if required.

Syllabus

The course consists of 7 topics combining multiple voices, with animation, and interactive exercises, allowing learning at a time and pace to suit each and every student.