Key account management Retaining old customers is arguably
even more important than getting new ones. Repeat business is the most
effective kind and is the only basis on which to truly build a business.
This
business development course provides valuable insights and advice on how
to manage key accounts. It will teach you how to develop a deeper
understanding, both of your client's business and of the key individuals
within it.
The course trains you in the research techniques you need to
be aware of and the competitive pressures that affect your customer
relationships, as well as honing your behavioural and communication skills
to make clients recognise the value you add to their business.
It also
confronts the need to lead feedback processes on yourself. It is directed
at ensuring your clients view you ultimately as a partner rather than a
supplier.
Case studies that are relevant to your organisation and
industry can be supplied on request. All attempts to tailor this course
will be made, leading to a non disclosure agreement being signed if
requested, to access confidential information on your existing techniques.
Tailored
training options All Bladonmore Business Development Training
courses are tailored to meet client needs. This training course can be
adapted to your specific requirements, incorporating aspects of other
training courses on the Bladonmore menu, or further areas specified by
you. Common denominators All Bladonmore Business Development
Training courses are accompanied by a training pack, which acts as a guide
throughout the training course and as a helpful reference tool for the
future.
Bladonmore Business Development Training also offers a
continuous improvement programme for individuals who feel they need to
further brush up their skills. Details on request.
Bladonmore's
Business Development Training team is selected from an accomplished group
of specialists in their fields. These individuals include journalists,
analysts, fund managers, public company and private company executives,
lawyers and other City professionals. We endeavour to match the most
effective trainer for your needs. Where you have a preference for an
individual trainer we will do our best to meet your requirement.
If the
specific issue you wish to cover on a Business Development Training course
is of a highly confidential nature, we undertake to field a trainer who is
not conflicted by any information received. In every case, Bladonmore
operates on a strictly confidential basis, bound by non-disclosure
agreements. Any information obtained during training is only used in
connection with the specific sessions.
Training location & dates Bladonmore's
flexible, customer-led approach means that training locations and dates
are subject to your discretion. We normally conduct Business Development
Training at our clients' offices. Our central London premises are also
available.THIS COURSE IS ALSO AVAILABLE AS A HALF DAY OPTION
