Leadership Skills
Training
In London
Description
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Type
Training
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Location
London
For delegates to understand the role of a leader, including the range of leadership styles, which can be employed, depending on the situation or the staff member. To cover practical skills in performance management of staff.
Facilities
Location
Start date
Start date
Reviews
Course programme
Various skill models are covered, all of them practical and relevant to the work place. Delegates are given ample opportunity to practice the models in the 'safe' training environment, and receive constructive feedback from colleagues and trainer.
A variety of training methods are used on the course, including group discussion, self-diagnostic questionnaire, syndicate work, demonstrations and 'skill practice'.
At the end of the workshop, delegates will be able to:-
- Describe action centred leadership, and define the activities involved of an effective leader.
- Know the pitfalls of being too task, team or individually focused.
- Identify whether they are TASK or PROCESS driven as managers, and therefore adjust their style accordingly.
- Understand the S.M.A.R.T. pneumonic.
- Set S.M.A.R.T. performance/conduct based objectives for staff
- Understand the range of standards that can be applied in the workplace.
- Know what Motivational and formative feedback are
- give effective feedback to staff on performance/conduct.
- Understand the dos and don'ts of effective feedback.
- Be assertive with others to encourage staff to 'give of their best'.
- Understand how to prepare for a performance counseling interview.
- Define the purpose of the performance counseling interview in performance management.
- Delegates will also set an action plan as a result of the programme
Course Outline
- Delegate expectations and programme objectives
- Completion at start (and finish) of the Knowledge/Skill Checklist
- Icebreaker demonstrating the different aspects of managing everyday performance
- An introduction to Adair's action centred leadership model, involving Achieving the task, Building the team and developing the individual. delegates work in syndicate groups to identify the activities of a leader. The feedback is then distilled into the '3 circle model'. Discussion around the consequences of operating outside of the middle of the overlapping circles
- Completion of a self diagnostic questionnaire based on action centred leadership, to establish the delegate's current leadership style
- Discussion on SMART performance/conduct objective setting, including the application of qualitative and quantitaves, with feedback from colleagues and Trainer
- Discussion on the 2 types of feedback, and when and where they may be used
- Introduction to, and skill practice in, the EEC method of giving feedback
- Car Wars exercise to introduce the differences between assertiveness, aggression and passivity
- Discussion of the use of assertiveness to help staff 'give of their best' not 'give what they can get away with'
- Introduction to, and written skill practice in, the three steps to assertive behaviour
- Discussion of the purpose of the performance counseling interview in 'nipping performance/conduct issues in the bud', thus avoiding disciplinary situations
- Syndicate exercise in the preparation and delivery of an effective performance counseling interview, followed by skill practice, including feedback from colleagues and trainer
- Review of programme and formulating action plans
- Frequent reviews and learning recaps are undertaken throughout the programme
Additional information
Students per class: 8
Leadership Skills