Course not currently available
Level 1 Award in Customer Service
Short course
Blended learning in Ruislip ()
Description
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Type
Short course
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Level
Intermediate
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Methodology
Blended
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Class hours
7h
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Duration
2 Days
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Examinations- physical attendance required
Yes
Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.
For this level, you need to successfully achieve the following unit:
The Principles of Customer Service
About this course
There are four learning outcomes and at the end of this unit you will be able to:
State how to deliver good customer service
State different communication methods
State how to provide good customer service in line with organisational procedures
State how to effectively deal with customer queries, problems and complaints
Young and Adult learners
none
Level 1 Award
We contact you
2 days
Via an externally set exam
Reviews
Subjects
- ICT Skills
- Basic Grammar
Teachers and trainers (1)
Janet Palmer
Tutor
Course programme
Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.
For this level, you need to successfully achieve the following unit:
- The Principles of Customer Service
There are four learning outcomes and at the end of this unit you will be able to:
- State how to deliver good customer service
- State different communication methods
- State how to provide good customer service in line with organisational procedures
- State how to effectively deal with customer queries, problems and complaints
Additional information
Level 1 Award in Customer Service