Course not currently available

Level 1 Award in Customer Service

Short course

Blended learning in Ruislip ()

£ 201-500

Description

  • Type

    Short course

  • Level

    Intermediate

  • Methodology

    Blended

  • Class hours

    7h

  • Duration

    2 Days

  • Examinations- physical attendance required

    Yes

Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.

For this level, you need to successfully achieve the following unit:

The Principles of Customer Service

About this course

There are four learning outcomes and at the end of this unit you will be able to:

State how to deliver good customer service
State different communication methods
State how to provide good customer service in line with organisational procedures
State how to effectively deal with customer queries, problems and complaints

Young and Adult learners

none

Level 1 Award

We contact you

2 days

Via an externally set exam

Questions & Answers

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Reviews

Subjects

  • ICT Skills
  • Basic Grammar

Teachers and trainers (1)

Janet Palmer

Janet Palmer

Tutor

Course programme

Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.

For this level, you need to successfully achieve the following unit:

  • The Principles of Customer Service

There are four learning outcomes and at the end of this unit you will be able to:

  • State how to deliver good customer service
  • State different communication methods
  • State how to provide good customer service in line with organisational procedures
  • State how to effectively deal with customer queries, problems and complaints

Additional information

Free for 16-18 year old learners 

Level 1 Award in Customer Service

£ 201-500