Level 2 Certificate in Conflict Management

City and Guilds 1884 (C&G 1884)
Level 2 Certificate in Conflict Management

Why Attend This City and Guilds 1884 Course?

The purpose of this City and Guilds 1884 scheme is to provide a qualification for those who need to deal efficiently with any types of violence in the workplace. It is a qualification that will equip a wide range of workers, trainers, facilitators and teachers who interact with fellow workers and the public.

City and Guilds 1884 (C&G 1884) is a Level 2 award. This vocationally related award has been designed by City & Guilds to support government initiatives towards the National Qualifications Framework. It offers a flexible approach to provide individuals with the opportunity to achieve a qualification relevant to their individual learning and business needs.

City and Guilds 1884 Level 2 Certificate in Conflict Management is linked to the knowledge and understanding requirements of the SIA (Security Industry Authority) specification for Security Guarding and the City & Guilds Level 2 NVQ in Providing Security Services. The qualification also maps to the essential knowledge and understanding of units within the Managing Work Place Violence National Occupation Standards (ENTO).

C&G 1884 course is Qualifications Curriculum Authority (QCA) accredited.

Conflict Management Training Course Information

Outcomes of C&G 1884
There are Three Outcomes to this unit. The graduate can:

Outcome 1. Assess and reduce the risk of violence in the work environment

Outcome 2. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation

Outcome 3. Identify post incident support and report the circumstances to provide information for personal and organisation learning

First Outcome
The first outcome is concerned with the assessment of risk from violence both proactively, in examining the environment of the role and preparing for foreseeable risks, and dynamically, in assessing and monitoring risks as they unfold within an incident.

Second Outcome
The second outcome moves to providing an awareness of the way in which people respond to frustration and anger and the practical ways in which the learner can avoid or defuse and calm a potentially violent situation.

Third Outcome
The third outcome is concerned with support for the victim, reporting and recording the incident and providing individual and organisational learning from it. The aim is to develop the learner's knowledge and skills so they can assess their work environment and reduce the risk of being subjected to violence, deal effectively with conflict and aggression and learn from an incident of work related violence.

Connections with other awards

The content of the Level 2 Certificate in Conflict Management is linked to the knowledge and understanding requirements of the SIA (Security Industry Authority) specification for Security Guarding and the City & Guilds Level 2 NVQ in Providing Security Services. The qualification also maps to the essential knowledge and understanding of units within the Managing Work Place Violence National Occupational Standards (ENTO).

City and Guilds 1884 General Information

This vocationally related award has been designed by City & Guilds to support government initiatives towards the National Qualifications Framework. It offers a flexible approach to provide individuals with the opportunity to achieve a qualification relevant to their individual learning and business needs.

Assessment and quality assurance

Assessment
Assessment will be by means of a synoptic multiple-choice knowledge test covering the underpinning knowledge.

Quality Assurance
National standards and rigorous quality assurance are maintained by the use of City & Guilds set and marked written test(s). Internal and external quality assurance procedures.