Level 2 NVQ Certificate in Customer Service

NVQ

In Basildon

Price on request

Description

  • Type

    NVQ

  • Location

    Basildon

  • Duration

    Flexible

Suitable for: The Customer Service qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service.

Important information

Government funding available

Facilities

Location

Start date

Basildon (Essex)
See map
Edison House 2-3 Paycocke Road, SS14 3DP

Start date

On request

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Course programme

Level 2 NVQ Certificate in Customer Service

Accreditation Body: City and Guilds

What is QCF?

The Qualifications and Credit Framework (QCF) is the new way of recognising achievement through the award of credit for units and qualifications across England, Wales and Northern Ireland.

It provides more flexible routes to gaining full qualifications and enables progression to be achieved in smaller steps through the accumulation of credit.

Introduction/Summary

This course focuses on the key aspects of customer service examining work practices, dealing with customers in different ways, handling problems and complaints, developing relationships, supporting improvements to systems & procedures, and personal development within the customer service environment. The variety of optional units available means that this qualification can be undertaken in a wide variety of sales and service industries.

Qualification

The Customer Service qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service.

For a full qualification 2 core units will be completed:

  • Communicate using customer service language
  • Follow the rules to deliver customer service

You will also need to complete optional units to the value of 20 credits. You will choose at least 1 unit from each of the following 4 groups:

  • Impression and Image
  • Delivery
  • Handling Problems
  • Development and Improvement


Requirements

The Customer Service qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service in that respect the following will help decide if the award is suitable.

  1. The learner must be in a role that involves contact with both internal and external customers
  2. The learner must know which products and services their company offers
  3. The learner must know the standards of behaviour that are expected of them by their organisation
  4. The learner must have defined limits of authority
  5. The learner must be willing to develop their customer service skills and be committed to gaining the award
  6. The learner must have access to written policies for example on performance, grievance and health and safety
  7. The learner must have a named manager to whom we can refer if there are any problems or queries. This manager must be fully supportive of the learner gaining the award and provide the necessary support and time to complete it.

It would also benefit the learner if another member of staff was also undertaking the same NVQ.

Level 2 NVQ Certificate in Customer Service

Price on request