Level 2 NVQ - Customer Service
NVQ
Inhouse
Description
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Type
NVQ Level 2
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Methodology
Inhouse
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Duration
30 Weeks
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Start date
Different dates available
Benefits:
1). Improved time management
2). Increases productivity
3). A reduction in customer complaints
4). Consistent delivery of customer service excellence within your organisation
5). Customer queries are dealt with quickly and resolved effectively
6). Highlights the skill of the workforce to existing and potential customers
7). Buy into the best methods of working from employees and maybe a starting point for a learning journey
Important information
Documents
- Want to Earn while you Learn.pdf
Government funding available
Facilities
Location
Start date
Start date
Reviews
Subjects
- Customer Service
- Customer Service Skills
Teachers and trainers (1)
BIUK Assessor
Apprenticeship Assessor
Course programme
Programme:
This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills.
Units:
Units typically include; work in a business environment, communicate in a business environment, solve business problems, deliver, monitor & evaluate customer service to internal & external customers, provide reception services and produce documents in a business environment.
Target:
Any individual that works in an administrative role e.g. Admin Assistant, Secretary, and Payroll.
*Available as a Commercial or Fundable Qualification
Additional information
Get Paid, Get Trained, & Get Qualified; all at the same time!!
* 16-18 fully funded, 19+ Co funded.
Level 2 NVQ - Customer Service