Level 3 BTEC Award in Customer Service

BTEC

Blended

£ 600 + VAT

Description

  • Type

    BTEC

  • Methodology

    Blended

  • Class hours

    90h

a framework of education and training for those in the customer service industry with a responsibility to provide and monitor customer care and support. opportunities for personnel in the customer service industry to achieve a nationally recognised level 3 vocationally specific qualification. Suitable for: Anyone involved in the service sector.

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Course programme

The Edexcel Level 3 BTEC Award in Customer Service is a 90-hour qualification comprising three units of 30 hours each. To achieve the whole qualification, a learner must successfully complete all three core units. Core units Unit 1 Principles of Customer Service Unit 2 Delivering, Monitoring and Improving Customer Service Unit 3 Customer Service Administration

Level 3 BTEC Award in Customer Service

£ 600 + VAT