Level 3 Certificate in Administrative Management

Level 3 Certificate in Administrative Management

The Certificate in Administrative Management is accredited as a Level 3 qualification by the Regulatory Authorities in England, Wales and Northern Ireland. Holders of the Certificate in Administrative Management may progress on to the Diploma in Administrative Management. The qualification is assessed through externally marked assignments and can normally be completed in 6 to 12 months, depending on the time you have available.

Benefits to students:

• Maximise your personal development and equip you for promotion
• Progress to roles supervising and training others
• Understand how to get the most out of teams

Course content

Inside organisations

This unit develops an understanding of the impact of the wider organisational context and an individual's personal performance. The organisation is examined in terms of its purpose, objectives, structure, culture and systems.

Working with people

This unit examines the purpose of jobs and the importance of motivation and satisfaction in relation to administrative roles. The causes of change in an office environment are identified and the techniques for minimising employee resistance and stress are introduced. The importance of teams in the workplace and the factors involved in successful team working are also examined.

Administrative practice

This unit establishes an understanding of the role of resources and systems in improving personal efficiency and effectiveness. The different users and uses of information in a work organisation and good practice in managing information resources are identified. The ways to improve the efficiency and effectiveness of administrative procedures and processes are also highlighted.

Learning diary and project report

Assessment for this qualification is in two parts. Evidence of the application of skills for employment and academic achievements will be recorded in a learning diary and a project report demonstrating knowledge and skills will also be completed.