Level 3 QCF Diploma in Business and Administration

Course review:

These qualifications are designed for learners working in administrative roles, for example team administrators, departmental dministrators or personal assistants. They may have some responsibility for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.

These are work-based qualifications which will help learners to develop their work skills and allow them to progress in their employment.

Learners will be required to take mandatory units on managing their own performance and working in a business environment. They will then be able to choose from a range of option units covering different administrative areas such as document production, arranging events and meetings or customer service, or in specialised areas such as human resources, parking, education and legal administration.

Learners may specialise in one area or choose options from different areas. Learners will be able to take some units at Level 2 if they need to develop skills in a particular area. They will also be able to take some units a t Level 4 in areas such as managing budgets, planning change or leadership and management, which may encourage them to progress in their employment.

Progression Opportunities

Learners will be able to progress within their employment to senior administrative, team leading or management roles, or to roles in specialised areas such as customer service, human resources or legal administration.

Learners may progress to other Level 3 qualifications such as the BTEC Level 3 Certificate in Principles of Business and Administration or the BTEC Subsidiary Diploma/Diploma/Extended Diploma in Business.

Learners may also progress to the Edexcel Level 4 NVQ Certificate/Diploma in Business and Administration and to higher-level qualifications in team leading and management.

To achieve the QCF (NVQ) Level 3 Diploma in Business and Administration (QCF), the learner must complete a minimum of 40 credits , of which at least 27 credits must be selected from Level 3 units. Thirteen credits must be completed from Group a Mandatory Units.

Mandatory Units

• Manage own Performance in a Business Environment
• Evaluate and Improve own Performance in a Business Environment
• Work in a Business Environment
• Communicate in a Business Environment