Level 3 QCF Diploma in Customer Service

Course review:

These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.

Progression Opportunities

Learners can progress from the QCF (NVQ) Level 3 Diploma in Customer Service onto the QCF (NVQ) Level 4 Diploma in Customer Service, employment, or additional related qualifications.

Learners must achieve all 12 credits from the two mandatory units. A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level 3.

A minimum of 42 credits are required overall for completion of this qualification.

Mandatory Units

• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service