Level Two Diploma in Business Administration

Mandatory units:

• Communication in a business environment
• Principles of providing administrative services
• Principles of business document production and information management
• Understanding employer organisations
• Managing personal performance and development
• Developing working relationships with colleagues

Optional units:

• Health and safety in a business environment
• Using a telephone and voicemail system
• Meeting and welcoming visitors in a business environment
• Managing diary systems
• Producingbusiness documents
• Storing and retrieving information
• Handling mail
• Using and maintaining office equipment
• Employee rights and responsibilities
• Using email

Assessment comprises of a mixture of portfolio building and online tests.

• Quality Focused quality is at the heart of all we do, we are all accountable for performance and results.
• Ambitious achieving success for our learners, staff, businesses and communities.
• Enterprising innovative and responsive, encouraging new ideas to generate developments, income and efficiencies in our operations.
• Resilient embracing change and being determined to succeed.
• Respectful to each other, advancing equality of opportunities and promoting diversity
• Caring safeguarding young people and vulnerable adults, providing a safe, inclusive and considerate environment for all members of the college community.