Listen

Course

Distance

£ 499 + VAT

Description

  • Type

    Course

  • Methodology

    Distance Learning

To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.

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Course programme

The aim
To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.


About the programme
This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role.

The manager who does not listen cannot manage: most of his or her time is spent talking and listening to others, one to one, on the phone and in meetings.

The salesperson who does not listen is failing in the job: listening carefully is a key weapon for establishing the customer's needs.

If specialists talk and don't listen, they cannot begin to do their jobs: systems analysts, internal auditors, personnel officers and so on are fact-finders, and much of their job requires talking to non-experts to discover their requirements.

This is a well-structured programme for people who rely on their listening ability and a versatile resource to complement management, sales and life-skill training.


The key outcomes
-Makes individuals more aware of how important it is to listen and understand the needs of the people they deal with at work
-Improves the overall communication and efficiency of an organisation


Programme includes:
DVD (19 mins)
Trainer's guide


Information:
A Melrose and Ernst & Young production.

Listen

£ 499 + VAT