Listening and Questioning Skills

Listening and Questioning Skills

To listen, really listen, is a difficult thing to do. The dictionary definition is to 'attentively hear a person speaking'. Few of us do this. We will cover techniques to help delegates increase their ability to listen. Coupled with this, we will focus on developing a good questioning technique so that they ask the right questions to discover the right need.

Who should attend?
Trainers, sales people, counsellors, Managers and anyone who needs to communicate more effectively.

Typically, you will learn how to:

Understand the different levels of listening Use body language to gain the respect and trust of customers Ask open questions to assess the needs of an individual Use techniques to aid concentration and increase retention of information Ensure they have understood the customer's needs accurately

Course Content:

Self Appraisal Conversation Openers Passive listening Communication breakdown. Acknowledgement Responses Active Listening Listening skills Questioning skills Practical application at work

Trainer style:
The day will be a mixture of theory, discussion, video and activities so should appeal to all learning styles.