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Listening Skills
Norman Mark
Listening Skills This course is an intensive introduction to counselling skills. The main thrust of the course will centre on Rogerian theory and principles highlighting its use as a means of achieving growth and as a method to be used for problem...
£885 VAT inc.
ENGLISH FOR BUSINESS: Effective Speaking, Listening & Pronounciation
ELITE LANGUAGE INSTITUTE
This course is designed for advanced to proficiency user of English language working in a business environment and who want to develop their communication skills to a high level Below are typical topics and activities that can be covered during...
(English Course in London)
£225 VAT inc.
ENGLISH FOR BUSINESS: Effective Speaking, Listening & Pronounciation
ELITE LANGUAGE INSTITUTE
This course is designed for advanced to proficiency user of English language working in a business environment and who want to develop their communication skills to a high level Below are typical topics and activities that can be covered during...
(English Course in London)
£225 VAT inc.
Influencing Skills
Education Training Skills
to respond appropriately, use whole body listening, and recognise false realities.*Establish rapport by identifying someone...Influencing Skills Description: Once participants have completed this programme,they will be able to make a bigger impact...
(Assertiveness Course in Devon)
£ On request
Telephone Skills
ProSkill
their skills in common telephone situations and avoid common errors how to use active listening to compliment the customer, obtain... The difference between 'active' and 'passive' listening How to use 'active' listening skills to obtain information and steer...
(Telephone Skills Course in )
£ On request
Telephone Skills
Alpha Training
and taking calls Controlling the call Ending the call Record keeping Communication Skills Listening skills Using empathy...Telephone Skills Course contents Creating a Professional Image on the Telephone Understanding how customers form...
(Telephone Skills Course in )
£ On request
Communication Skills
Rewards TRC
Communication Skills This one day course will help delegates to recognise the importance of communication. A variety of exercises will highlight the importance of effective communication, the importance of listening and efficient questioning. Non...
(Other Corporate Communication Course in West Sussex)
£ On request
Interviewing Skills
Stand & Deliver
more effectively with difficult or uncertain people. Create the right atmosphere and use effective questioning and listening...Interviewing Skills Course Outcomes This workshop will enable participants to:- Understand the skills require to conduct...
(Performance Workshop in Lancashire)
Workshop
- in Blackburn
- Inhouse
- 1 Day
£249 + VAT
Interviewing Skills
Stand & Deliver
more effectively with difficult or uncertain people. Create the right atmosphere and use effective questioning and listening...Interviewing Skills Course Outcomes This workshop will enable participants to:- Understand the skills require to conduct...
(Performance Workshop in Greater Manchester)
Workshop
- in Manchester
- Inhouse
- 1 Day
£249 + VAT
Interviewing Skills
Stand & Deliver
more effectively with difficult or uncertain people. Create the right atmosphere and use effective questioning and listening...Interviewing Skills Course Outcomes This workshop will enable participants to:- Understand the skills require to conduct...
(Performance Workshop in London)
£249 + VAT
Telephone Skills
Alpha Training
Controlling the call Ending the call Record keeping Communication Skills Listening skills Using empathy to build...
(Telephone Skills Course in )
£ On request
Telephone Skills
Major Training Ltd
more than just words to convey sincerity and interest. Questioning and Listening Skills: Gaining and retaining information effectively can be enhanced by good quality questioning and listening. This module will enable participants to explore how to improve...
(Telephone Skills Training in London)
£495 VAT inc.
Telephone Skills
West End Training
- Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control...Telephone Skills Course A half-day course. Topics Include: Telephone Systems Telephone Etiquette Customer Care Customer...
(Telephone Skills Course in )
£ On request
Networking Skills
GBC Learning & Development
Networking Skills YOU WILL LEARN: · To become even more effective at making initial contacts and build on existing relationships · To use a range of networking tactics from rapport to effective listening, asking questions, telling stories...
(Self-development Workshop in London)
£195 + VAT
Networking Skills
GBC Learning & Development
Networking Skills YOU WILL LEARN: · To become even more effective at making initial contacts and build on existing relationships · To use a range of networking tactics from rapport to effective listening, asking questions, telling stories...
(Self-development Workshop in Surrey)
£195 + VAT
Telephone skills
Speak First
listening is vital and how to improve your listening skills • Practical ways of 'connecting' with people immediately • Personalising...-control under pressure Putting it into practice • Listening for nuances in customer responses, rapport and voice while dealing...
(Telephone Skills Course in )
£ On request
Influencing Skills
Owl Training
Interpersonal Skills for Influence · Positive Influencing Behaviour · Listening Actively to Influence · Establishing Rapport 1...Influencing Skills The following units/activities can be used to develop a bespoke course that will meet your particular...
(Assertiveness Course in Rhondda Cynon Taff)
£ On request
Care Skills
UK Open Learning Ltd
Course Outline: The course comprises five study modules: Communication: Developing communication skills, barriers to communication, listening skills, observation, and non-verbal communication, questioning techniques Hygiene: Privacy and dignity...
£175 VAT inc.
Influencing Skills
Total Learning Solutions
submissive, aggressive and assertive behaviour demonstrate the effective use of communication, listening and questioning skills... and listening skills Building rapport - a four step approach. Techniques that can be used to support assertive behaviour. being...
(Assertiveness Course in Avon)
£ On request
Appraisal Skills
Ripley Training
on personal performances and contributions. To enhance questioning, listening, and body language skills. Write SMART objectives...Course: Appraisal Skills Overview The appraisal process should be constructive, meaningful and motivational for all those...
(Performance Course in West Yorkshire)
£350 + VAT
