Lone Worker Train the Trainer

Training

In

£ 1,995 + VAT

Description

  • Type

    Training

  • Level

    Intermediate

  • Aimed at

    For companies

  • Duration

    2 Days

  • Start date

    Different dates available

This lone worker train the trainer course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff. The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures. Suitable for: Anyone wishing to deliver lone worker training to their staff

Important information

Documents

  • Personal Safety Train the Trainer

Facilities

Location

Start date

Start date

Different dates availableEnrolment now open

About this course

Some training experience

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Trainer Skills
  • Awareness of lone working
  • Awareness of Personal Safety

Teachers and trainers (2)

Jackie Dolan

Jackie Dolan

Trainer

Trish Sheppard

Trish Sheppard

Trainer

Course programme

This lone working train the trainer course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff. The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures.

SAMPLE COURSE CONTENT

DAY 1

* Violence in the Workplace - some vital statistics
* Defining violence and the importance of reporting
* Personal Safety and the law
* Creating a Personal Safety Culture - the role of the trainer
* Causes of aggression and violence
* Identifying and assessing personal safety risks
* Avoiding and reducing personal safety risks whilst carrying out work-related duties (home visits, travel, meetings, lone working, interviewing, cash handling...)

DAY 2

* Workplace Conflict - what is it? and why it arises?
* Recognising and assessing the level of risk
* Strategies for remaining in control in the face of aggression
* The importance of verbal and non-verbal communication in dealing with aggressive or challenging behaviour
* Dealing with verbal abuse
* Dealing with low level aggression
o listening skills
o dealing with complaints effectively - face to face and over the telephone
* Using calming and defusion skills to respond safely and effectively to high level aggression
* The importance of aftercare for victims and witnesses of violence and aggression

This course is for delegates with some experience of training. For those who have non we can extend this course to cover vital train the trainer skills.

Each delegate will receive:

* trainer's manual
* training resources
* panic alarm
* course certificate

Additional information

Students per class: 12 or 16

Lone Worker Train the Trainer

£ 1,995 + VAT