Lone Worker Train the Trainer
Training
In
Description
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Type
Training
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Level
Intermediate
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Aimed at
For companies
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Duration
2 Days
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Start date
Different dates available
This lone worker train the trainer course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff. The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures. Suitable for: Anyone wishing to deliver lone worker training to their staff
Important information
Documents
- Personal Safety Train the Trainer
Facilities
Location
Start date
Start date
About this course
Some training experience
Reviews
Subjects
- Trainer Skills
- Awareness of lone working
- Awareness of Personal Safety
Teachers and trainers (2)
Jackie Dolan
Trainer
Trish Sheppard
Trainer
Course programme
This lone working train the trainer course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff. The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures.
SAMPLE COURSE CONTENT
DAY 1
* Violence in the Workplace - some vital statistics
* Defining violence and the importance of reporting
* Personal Safety and the law
* Creating a Personal Safety Culture - the role of the trainer
* Causes of aggression and violence
* Identifying and assessing personal safety risks
* Avoiding and reducing personal safety risks whilst carrying out work-related duties (home visits, travel, meetings, lone working, interviewing, cash handling...)
DAY 2
* Workplace Conflict - what is it? and why it arises?
* Recognising and assessing the level of risk
* Strategies for remaining in control in the face of aggression
* The importance of verbal and non-verbal communication in dealing with aggressive or challenging behaviour
* Dealing with verbal abuse
* Dealing with low level aggression
o listening skills
o dealing with complaints effectively - face to face and over the telephone
* Using calming and defusion skills to respond safely and effectively to high level aggression
* The importance of aftercare for victims and witnesses of violence and aggression
This course is for delegates with some experience of training. For those who have non we can extend this course to cover vital train the trainer skills.
Each delegate will receive:
* trainer's manual
* training resources
* panic alarm
* course certificate
Additional information
Lone Worker Train the Trainer