Mac Os X 10.4 Support Essentials

Requirements:

• Completion of Mac OS X Support Essentials v10.4 and Mac OS X Server Essentials v10.4, or equivalent knowledge


• Understanding of basic IP networking, including IP adress, subnet masks, ports, and protocols


• Working familiarity with the command line interface

Course suitable for:
This class is for help desk specialists, technical coordinators, service technicians and others who support Mac OS X customers. This could include help desk personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organisation - such as teachers and technology specialists who manage a classroom network or computer labs.
Course Summary
Mac OS X 10.4 Support Essentials is a three-day, hands-on course that provides an intense and in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.
Course Content
Introduction

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  Overvie- of topics covered in the course and the certification process.

Installation

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  Mac OS X installation process and common user issues and troubleshooting techniques regarding installation.

Users Accounts

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  Creating user accounts for multiple users on Mac OS X and troubleshooting common account problems.

File Systems

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  The Mac OS X file system, including formatting of disk drives, the fi le system layout, and ho- files are managed on Mac OS X.

Permissions

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  The user and group permissions model as applied in Mac OS X.

Application Environments

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  ive, BSD, Java, and Classic applications running on Mac OS X.

Command-Line Interface

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  Using the Terminal application, use BSD commands to accomplish simple administration tasks.

Network Configuranation d Troubleshooting

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  Configure Mac OS X workstations to access network- based services. Use the Network Utility tool to determine if the cause of the problem is on the workstation or on the network when a system is unable to access network services.

Accessing Network Services

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  Using Mac OS X to access network services, including file, mail, and web servers, as well as basic directory services. Understanding common issues when accessing networking services.

Providing Network Services

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  Using Mac OS X to provide network services. Sharing files using AFP, SMB, FTP, and HTTP. Securing services using the Mac OS X fi rewall.

Peripherals

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  Ho- peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, and Bluetooth buses.

Printing

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  Configuring and troubleshooting printing on Mac OS X.

Startup Sequence

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  Troubleshooting the different stages of the Mac OS X startup sequence.

Troubleshooting

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  Using the troubleshooting fl owchart and the various resources and practices to troubleshoot workstation problems. Using the skills learned in the course to troubleshoot specific equipment requirements on a computer "broken" by the instructor.