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Homepage › IT, Computing, Telecommunications Courses › Operating Systems Courses › Windows Vista Courses

Maintaining and Troubleshooting Windows Vista Computers

in PTR Associates Ltd (England)

Classes Course

Place:

Wokingham

Price:

£1,035 + VAT

Duration:

3 Days

Start:

02/12/2008 calendar
See course programme

Requirements:

Before attending this course, students must have: Experience supporting previous versions of ... see more

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Course objectives:

This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and application...

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Course details

Type Course Duration 3 Days
Method / place Contact course provider Classes in Wokingham where
Course objectives This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and application...
Requirements
Before attending this course, students must have: Experience supporting previous versions of the Windows operating system. Familiarity with an IT helpdesk ticketing system. Experience researching online and local knowledge bases. Experience running commands from a command window, such as the DOS comm...
Price £1,035 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Maintaining and Troubleshooting Windows Vista Computers
Course objectives:
This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

After completing this course, students will be able to:
  • Plan and apply a troubleshooting methodology for an organization.
  • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
  • Identify the most appropriate method to troubleshoot Windows Vista computers.
  • Identify Windows Vista tools that can be used to help in the troubleshooting process.
  • Identify important maintenance tools that will be used as part of IT operations for their organizations.
  • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.


    Requirements:
    Before attending this course, students must have:
  • Experience supporting previous versions of the Windows operating system.
  • Familiarity with an IT helpdesk ticketing system.
  • Experience researching online and local knowledge bases.
  • Experience running commands from a command window, such as the DOS command prompt.
  • Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
  • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
  • Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
  • Fundamentals of applications, such as how a client communicates with the server in client/server applications.
  • Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.


    Course content:
    A Troubleshooting Methodology
  • Overview of a Troubleshooting Methodology
  • Overview of Troubleshooting Stages
  • Troubleshooting Component Areas
    Troubleshooting Operating Systems
  • Overview of the Windows Vista Startup Process
  • Troubleshooting the Windows Vista Startup Process with Windows RE
  • Troubleshooting Operating System Services
    Troubleshooting Hardware
  • Overview of Troubleshooting Hardware
  • Dealing with Physical Failures
  • Dealing with Device Driver Failures
  • Troubleshooting Printing in Windows Vista
  • Troubleshooting Microsoft BitLocker Protected Computers
    Troubleshooting Networks
  • Determining Network Settings
  • Troubleshooting Network Connections
    Troubleshooting Security Issues
  • Overview of User Account Control
  • Troubleshooting User Account Control
  • Implementing Windows Firewall
  • Implementing Windows Defender
    Troubleshooting Applications
  • Windows Application Troubleshooting
  • Web Application Troubleshooting
    Maintaining and Optimizing Windows Vista
  • Maintaining Windows Vista
  • Optimizing Windows Vista Performance
  • Monitoring Windows Vista
    • see the full course programme

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    Venues and dates



    Where Wokingham, 21a Peach Street see map
    When Start: 02/12/2008 Finish: 04/12/2008 See calendar
     
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    On PTR Associates Ltd

    Provider description
    PTR specialises in technical training, particularly in the areas of data communications & networking, internet/intranet, operating systems, programming languages and relational databases. Company specific courses are available for organisations that have several employees who all need training at the same time or who have a requirement for a tailored course. Closed courses typically provide cost benefits when there are at least four employees who need training simultaneously. Courses can be run at PTR's Training Centre or on-site if suitable facilities exist. Benefit from substantial discounts on technical training with our SAVE IT Scheme. If you, or your organisation has a training requirement of 10+ days then our Save IT Scheme may provide additional savings on your training.
    Advantages of studying with PTR Associates Ltd
    Vendor-independent & Generic Training - unbiased independent knowledge Small Class Sizes - increased interaction with lecturer Hands-on - increased learning efficiency Training Environment - modern, air-conditioned classrooms Course Notes - up-to-date, plain English, excellent reference material Training Experience - friendly, personal service
    Refreshments - morning and afternoon breaks with lunch arrangements second to none, at one of the many local restuarants ROI - our prices and quality mean an excellent Return on Investment   Lecturer Expertise - vendor certified with real-world product experience
    Course provider history
    PTR Associates Ltd was established in 1989.
    Specialises in
    Applications Programming Databases Operating Systems Data Communications and Networking Internet Scripting

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