Management Development Programme

Course Summary

Effective managers understand behavioural differences and have the flexibility to comfortably use different management approaches in different situations. Effective managers choose to develop their present skills and build upon that foundation.

This programme has been designed to determine the most effective management approach as each session introduces key skills, knowledge and attitude training needed to become more effective. It takes the approach of the manager 'facilitating' staff, enabling them to reach their full potential. This approach focuses on the co-operative use of power with people rather than over them.

What you will learn

Day 1

• Who is the effective manager
• Understand your personal approach and response to others
• Individual management styles
• Assertive vs. aggressive behaviours
• Developing an effective team with strong communication skills

Day 2

• Motivating yourself and others
• What rewards and recognition really are
• Preferred forms of communication
• Barriers to communication
• Basic coaching/mentoring skills

Day 3

• Identify your personal time skills and use
• Time management essentials
• Dealing with conflict and negativity
• Improving attitude at work
• Managing personal job stress

Day 4

• Setting and communicating business direction
• Improving individual performance and empowerment
• Giving feedback and constructive criticism
• Empowering yourself and others
• Design a personal development plan

Workshop timetable

Day 1 Individual Management Styles

9.00am Welcome and coffee

9.15am

• Introductions and hopes for the course
• Review of programme's agenda
• Your personal management development goals

9.45am

• Who is an effective manager? A personal list
• Assertiveness vs. aggressiveness
• Which is more effective?
• Understanding your approach and response to others.
• Your Personal Profile. Identify your preferred behavioural and communication style

11.00am Break

11.15am

• Management vs.leadership - Is there a difference?
• What is your role?

1.00pm Lunch

1.45pm

• Building strategies to become a more effective manager
• Group vs team - essential differences
• What is your manager style?

3.00pm Break

3.15pm

• Adapting to different styles on your team
• Building your arsenal of management strategies
• What did you learn from today's session?

4.30pm Summary and close

Day 2 Motivating Yourself and Others

9.00am Welcome back

9.15am

• Personal observations and comments
• Quick round review
• Today's agenda

9.45am

• What motivates you? What motivates your team?
• Recognising motivated behaviour.
• Reward and recognition. Maslow, Herzberg and Adair's motivation theories.
• Demotivated team members. What can you do?
• Communicating your message to others
• Defining communication
• Why do effective communicators win?
• Common communication barriers

11.00am Break

11.15am

• Communication balance - words, voice and body language
• Body language - your personal observations
• How do you prefer to communicate?

1.00m Lunch

1.45pm

• Let's check - using verbal, written and listening skills
• Should you be a coach? Or mentor or ....?
• Coaching - Definition and benefits
• Building skills to be your team members' motivating coach

3.00pm Break

3.15pm

• Putting coaching skills into practice
• What did you learn from today's session?
• Setting actions and objectives for Session 3

4.30pm Summary and close

Day 3 It's About Time and Control

9.00am Registration and coffee

9.15am

• Welcome back
• Personal observations at work
• Quick round review
• Today's agenda

9.45am

• Thinking about time and perceptions
• Who or what are your priorities as a manager?
• Principles of time management
• Develop achievement attitude

11.00am Break

11.15am

• Your Time Profile. Identify areas to improve your personal time organisation and investment
• Developing your team's time perspective
• Goals; Priorities; Analysing; Planning; Scheduling; Controlling interruptions; Meeting management; Delegation; Dealing with procrastination

1.00pm Lunch

1.45pm

• Managing conflict and negativity in the work environment
• Become your own realistic, positive influence first
• Conflicts can be opportunities
• Recognising the game players

3.00pm Break

3.15pm Managing personal stress on the job

4.00pm

• What did you learn from today's session?
• Setting actions and objectives for the next session

4.30pm Summary and close

Day 4 Setting Your Business Direction

9.00am

• Welcome back
• Personal observations and comments
• Quick round review
• Today's agenda

9.45am

• Setting your business direction
• What are your visions, aims and priorities?
• Building your team -Tuckmans's F S N P and M
• Designing your team's plan and moving forward

11.00am Break

11.15am

• Improving individual performance
• Developing a personal self-image
• Setting objectives and measuring performance
• Empowering yourself and others

1.00pm Lunch

1.45pm

• Giving feedback and constructive criticism. What's the difference?
• Encouraging growth and participation
• Asking for feedback - a valuable insight

3.00pm Break

3.15pm

• Personal SWOT Analysis
• What will you do now? Informal discussions and reviews
• Personal Development Plan - Putting it into action

4.30pm Close and evaluation