Management Essentials

Communication and Image Projection (1 day)
Build self-confidence and self-esteem
-Reflecting on your self image and projection
-Understanding the significance of inter-personal skills
-Projecting positivity
Essential elements of effective communication
-Improve first and lasting impressions with a positive self-image
-Using effective body language
-Using positive verbal skills
-Projecting confidence
-Powerful communications skills
-Effective questioning and active listening skills
Behaviour
-Behaviour - getting it in perspective
-The four behavioural options
-How our conditioning prevents us being assertive
-React emotionally or respond objectively?
The true nature of assertiveness
-Defining terms - what precisely is assertiveness?
-Breaking the myths and misconceptions
The benefits of communicating assertively
-How assertiveness impacts on relationships
-The negative impact of other approaches
Assertive language
-How we communicate
-The vital importance of integrity and congruence
-Assertive tone and body language
Being responsive
-The power of active listening as an assertiveness tool
-Gaining empathy and understanding
-Identifying and adapting to a variety of communication styles
Creative Thinking and Problem Solving (1 day)
The importance of creativity
-Review your own approach to creativity
-Identify barriers to creativity at work
-Fostering creativity at work
Creating a creative work environment
-Factors that influence creativity
-Creative approach and innovation
-Running a meeting as a creative environment
-Individual motivators
-Managing the creative entrepreneur
Creative thinking techniques
-Six thinking hats
-Mind mapping
-Other lateral and logical techniques
-The "gurus" of creative thinking and rational process
Making rational business decisions
-Apply techniques effectively and appropriately
-Introduce the 6 step problem solving wheelFormal problem solving
-What is a problem?
-Introduce planning, problem solving
-Decision making and total quality, Kaizen
-Planning in teams
Progressive Management Skills (2 days)
The essential skills to management
-The role of the manager
-Qualities of a good manager
-Assess your current management style
Team management
-How to get your team working together
-Review the building blocks of effective teams
-Monitoring the stages of team development
-Identify team roles
Developing motivation
-Understand what motivates people
-McClelland and Maslow's Theories of motivation
-How to apply the theory
-Writing motivation plans
Managing people and performance
-Understanding reasons for poor performance
-Strategies for managing poor performance
The true empowerment of delegation
-Do we delegate?
-How do we delegate?
-The do's and don'ts of delegation
-Delegate to motivate
Effective use of your time
-Running meetings effectively
-Planning
-Priority setting
-Dealing with other people's time
Leading the way
-Understand John Adair's leadership model
-Teams and team working
-Balancing teams and team roles
-Developing the team
The Manager as a Coach (2 days)
What is coaching?
-Coaching defined
-The benefits of coaching
The role
-Qualities of a good coach
-Confidentiality
-Relationship management
The skills
-Active listening
-Questioning techniques
-Observational skills
-Giving verbal instructions
-Motivational and developmental feedback
The structure of your session
-The seven steps for coaching
-Using the GROW model
-Setting SMART objectives
-Coaching documentation
-Goals, strategies and actions framework
Learning theory
-Factors affecting learning
-Learning styles
-Kolb's learning cycle
-Coaching methods
International coaching federation
-Understand ICF core competencies
-Understand ICF code of ethics
Case study and role play
Leadership and Team Development (2 days)
What is a leader?
-Good and bad leaders
-The qualities of a great leader
Your leadership style
-Recognise your strengths
-Adjust your style to accommodate the team
-Providing direction
-Providing support
Team development
-What's it all about?
Confrontation
Trust
Communication
Openness
Commitment
-Revisit Tuckman's team development model
-Adopt the appropriate leadership style for the team's development stage
Team roles
-Allocating appropriate roles to tasks
-Use leadership skills to promote team performance
Formal problem solving
-Team based planning and problem solving
-Understanding the importance of clear objectives
-Using the six step wheel to plan
-Brainstorming for options
-The importance of good communication
-Implementing effective listening
Change management
-Understand the human response to change
-Managing change using the transition grid
Practical leadership and team development exercises
-Practise leadership skills
-Learn from experiential exercises
-Gain feedback from other participants and the trainer
Celebrate Success!
Other Recommended Programmes
-Maintaining Motivation
-Strategic Thinking and Business Planning
-The Power of Influence
-Team Building