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Homepage > Personal Development > Management Skills > Performance

Management Skills

in Sales 101 Ltd (England)

Online Training

Price:

£125 VAT inc.

Duration:

458 Hours


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Requirements:

Course is in English and requires the following: P500+ Processor, 128MB of RAM; Windows 2000, 2003,

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Course objectives:

Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programmes will help you develop the skills to achieve total customer satisfaction.

Sales 101 Ltd

Sales 101 courses are delivered over the internet.  They have been designed and complied by some of the world's top trainers and include full notes, exercises and reference materials which y...

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Course details

Type Training Duration 458 Hours
Method / place Contact course provider Online
Suitability Our Fundamentals of Business Management Course is designed for candidates working in management that wish to know what customers really need. This course will help you develop the skills to achieve total customer satisfaction.
Course objectives Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programmes will help you develop the skills to achieve total customer satisfaction.
Requirements
Course is in English and requires the following: P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended. .
Price £125 VAT inc.
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Course programme

Management Skills
  • 1. Attracting Key Talent (Interview)

  • 2. Bringing The Workplace to Life (Interview)

  • 3. Delegation Strategies

  • 4. Fire Up and Motivate Your Employees

  • 5. Handling Performance Problems

  • 6. Interviewing for Organizational Fit

  • 7. Interviewing for Success

  • 8. Knowledge Management (Interview)

  • 9. Making 360 Degree Feedback Work

  • 10. Managing Performance

  • 11. Managing Telecommuters

  • 12. Motivate to Retain (Interview)

  • 13. Recruiting Top Talent

  • 14. Retaining Top Talent

  • 15. Retention for the Long Haul (Interview)

  • 16. Succession Planning

  • 17. The Costs of Attrition (Interview)

  • 18. The Diversity Manager

  • 19. Working Wounded: Becoming a New Manager

  • 20. Working Wounded: Counseling an Employee

  • 21. Working Wounded: The More You Give

Features
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Course provider details

Provider description
Sales 101 courses are delivered over the internet.  They have been designed and complied by some of the world's top trainers and include full notes, exercises and reference materials which you can download and keep. You will also receive a certificate of completion when you complete the final test. Call now  0n +44 (0)20 8203 7757 to register or fill in the form. (If you leave your number in the comment box we will be happy to call you back) When you have been registered we will provide you with a username and password so that you can start your course immediately.
Course provider history
Studying online means that you can go at your own pace and in your own time.  you can review the material as often as you like and many of the materials can be downloaded and kept for reference. Depending on the course you chose it may include: Flash and audio to provide animated, interactive Lesson Introductions, Activities, and Simulations.  Audio often accompanies lessons.  Simulations which teach you to perform tasks in applications through guided exercises. Activities to allow you to apply course concepts in an interactive environment. Exercises to allow you to practice the application being studied. A Course Topics list which permits quick access to specific topics. Search text to enable you to search all text in a course to easily retrieve information. Courses use a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skills assessment generates customized learning path based on the results of a pre-test. A glossary for definitions of unfamiliar terms. Progress tracker.  
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