Management Skills for PAs
Course
In London-City
Description
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Type
Course
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Location
London-city
Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to get the best cooperation from others.Today's PAs and administrators increasingly have responsibility for managing the productivity of others. You will learn how to deal effectively and confidently with difficult situations and people and fulfil your role effectively. You will receive a book to take away with you, packed with tips for future success.Target AudienceSuitable for PAs, senior PAs, executive secretaries and EAs who rely on others to achieve their objectives. They are looking to enhance their own effectiveness as well as the performance of the team they work with. Learning Objectives By the end of this course you will be able to:Define what is required of you in your role.Meet the demands of your workload.Confidently manage others when required.Provide leadership to achieve greater productivity.Learn how to manage people that you used to work alongside.Motivate others and support their development.Handle difficult situations and conflict with confidence. Delegate effectively.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Team Training
- Leadership
Course programme
Defining Your Responsibilities
- What is required of you? – your role and responsibilities
- Meeting the needs of your manager and others
- Getting the best from individuals
- Balancing your personal workload with the demands of your supervisory role
Managing Others
- Performance setting goals, objectives and standards of performance
- Using the strengths of every individual
- Giving and receiving feedback, criticism and praise
Overcoming People Problems
- Dealing with difficult people
- Assertiveness and how you come across to others
- Supervising people you used to work alongside
Motivating Your Team
- Developing your leadership qualities
- Gaining commitment from others
- Motivating the team
- The dynamics of successful teams
- Establishing a positive and productive environment
Improving Individual and Team Effectiveness
- Managing office performance and efficiency
- Managing your own time
- Successful delegation and team development
- Prioritising and planning workflow
- Encouraging team organisation
Personal Development
- Formulating a personal action plan
Management Skills for PAs