One day Workshop - Managing & Reviewing Performance Learning Outcomes: At the end of this workshop, delegates will be able to:
Know how to set performance objectives Conduct an effective performance review Appreciate the skills required to effectively manage performance Deliver feedback in a constructive mannner Learn how to motivate staff
Indicative Content:The Purpose of the Performance Review What is it for?
Benefits / Potential downsides
The Performance Review - Dealing with difficult people
The 'silent' type
The 'non-stick' type
The 'bored' type
The 'defensive' type
The 'weepy' type
The 'bolshie' type
- Appraisal preparation
- Conducting the Interview
Skills required e.g. Listening, Questioning, Establishing Rapport, Feedback
- Appraisal follow-up
- Appraisal Paperwork
- Responsibilities
Managing Performance Dealing with Performance Issues
Reasons why people underperform
Setting SMART objectives
Motivation What motivates people?
How to motivate
What demotivates?
How to create the conditions where people are self motivated
Giving & Receiving Feedback The importance of feedback to improve communication & performance
The benefits of giving & receiving feedback
Techniques to deliver feedback effectively
How to elicit feedback from others
Practice in delivering feedback
