Managing and Leading Change

One day Workshop - Understanding Change Learning Outcomes: At the end of this workshop, delegates will:

Be able toidentify key drivers for change Understand and appreciate the costs associated with change Appreciate the costs of being unable to deal with change effectively Recognise the stages of change Appreciate from a management perspective what is required at each stage of change Become aware of the reasons why people resent change and learn how to overcome the resentment Describe an ideal business culture to promote change Be able to describe appropriate behaviours to promote a new culture Learn how to monitor and measure culture change
Indicative Content:
Why do we need to change?
           What has changed in your business?
           Why is change so important?
           What will change in your business?
           What does change cost?
        
Why do we need to change?
            Our Vision?
            Our Culture?
            Our behaviour?
            Our management & leadership styles?
            Our business processes?
        
Vision
            Do we have a clear vision?
            Why is it important?
            What does a clear vision look like?
            Is it understood by everyone?
Cultural Change
          Defining an 'ideal' culture
          Establishing 'current' culture
          How to move from current to ideal
          Measuring change
         
Behavioural Change
           Appropriate behaviours to deliver change
           Appropriate behaviours to support cultural change
Processes
           Business processes required to ensure change happens
           Appropriateness of existing business processes
           Key roles in achieving change
Stages of Change
           What are the stages?
           What do people need / want at each stage?
           How to manage each stage of the change process
           Dealing with constant and persistent change
          
Overcoming Resistance to Change
            Identification of the difficulties associated with changing organisations
            The consequences of not being able to cope with change
            How to manage through problems associated with change
Sustaining Change
            Why does change fail?
            Creating 'agents of change'
            Change firmulas
            Getting 'buy-in' to change
Action Planning