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Managing Anger In The Workplace

in Hemsley Fraser (England)

Classes Course

Place:

London

Price:

£529 + VAT

Duration:

1 Day

Start:

08/12/2008 calendar
See course programme

Requirements:

To gain maximum benefit, before attending the course you will be sent an activity to complete which ... see more

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability If you want to improve your overall effectiveness in resolving interpersonal issues, this course will give you the guidance you need to behave more confidently. If you are looking for conflict management please see 'Handling Difficult People and Situations'.
Requirements
To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a 'behaviour log' in the period leadin...
Price £529 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Managing Anger In The Workplace
Requirements:
To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a 'behaviour log' in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.
Develop an Understanding of Hostile and Negative Behaviour

  • An introduction to the principal theoretical models of anger management

  • Understand why people behave the way they do

  • The difference between hostility and negativity

The Impact of Anger on Personal Behaviour and Breaking out of the Emotional Cycle

  • Understanding ho- you get angry

  • The effects of anger and ho- it is displayed - physical and psychological

  • The effect of angry behaviour on the business and others
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

  • A step by step approach to managing anger

  • Choosing the appropriate approach for each situation

  • Reframing your response
Develop Long Term Strategies to Reduce your Susceptibility to Feelings of Anger and Frustration

  • The triggers that make us angry

  • Making changes to last a lifetime

  • Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace

  • Developing a practical Personal Application Plan using robust tools and techniques learned from the course
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

  • A step by step approach to managing anger in self

  • Choosing the appropriate approach for each situation

  • Reframing your response
Develop Long Term Strategies to Reduce you Susceptibility to Feelings of Anger and Frustration

  • The triggers that make us angry

  • Making changes to last a lifetime

  • Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace

  • Developing a practical Personal Application Plan using robust tools and techniques learned from the course
see the full course programme

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Venues and dates



Where London, 13 Grosvenor Place
When Start: 08/12/2008 Finish: 08/12/2008 See calendar
 
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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Words related to the courses viewed: anger management stress management social skills personal effectiveness self improvement

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