Requirements:To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a 'behaviour log' in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.
Develop an Understanding of Hostile and Negative Behaviour
- An introduction to the principal theoretical models of anger management
- Understand why people behave the way they do
- The difference between hostility and negativity
The Impact of Anger on Personal Behaviour and Breaking out of the Emotional Cycle
- Understanding ho- you get angry
- The effects of anger and ho- it is displayed - physical and psychological
- The effect of angry behaviour on the business and others
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations
- A step by step approach to managing anger
- Choosing the appropriate approach for each situation
- Reframing your response
Develop Long Term Strategies to Reduce your Susceptibility to Feelings of Anger and Frustration
- The triggers that make us angry
- Making changes to last a lifetime
- Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace
- Developing a practical Personal Application Plan using robust tools and techniques learned from the course
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations
- A step by step approach to managing anger in self
- Choosing the appropriate approach for each situation
- Reframing your response
Develop Long Term Strategies to Reduce you Susceptibility to Feelings of Anger and Frustration
- The triggers that make us angry
- Making changes to last a lifetime
- Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace
- Developing a practical Personal Application Plan using robust tools and techniques learned from the course