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Classes Course
Price:
Support / Form of payment
Train to Gain funding available for SMEs in the M25 areaPrice details
We will ensure this in-company course meets the needs of your organisation. Price available on request.Duration:
2 Days
Requirements:
No previous experience required.
Course objectives:
Learn how best to handle and resolve conflict to minimise disruption in the workplace. Develop skills in dealing with people who have different beliefs or attitiudes from yourself.
| Requirements |
No previous experience required.
|
| Price |
Ask the course provider |
Managing Conflict
Details
Number of participants: 12
Duration: 2 days
Available as: In-company course
Benefits
• Avoid wasting energy on feeling negative about a person or situation
• Learn strategies for managing disagreements and misunderstandings constructively
• Help yourself and others move on and be productive
• Minimise office politics
• Get to the root cause of difficult behaviour
• Learn influencing strategies that smooth the path to resolution
• Be able to use four styles of persuasion – asserting, attracting, bridging and proposing
• Know how to handle ‘difficult’ behaviour and how to overcome resistance
• Leave having practised a step-by-step process for successfully managing conflict
Course Outline
What is conflict?
• From discomfort to crisis – how conflicts escalate
• Exploration of typical work conflict situations
• Recognising conflict and potential triggers
Approaches to conflict
• Thomas Kilmann’s five ways of handling conflict
• Why problems don’t go away when we ignore them
• Identifying your preferred style and adapting your approach to suit the situation
Mapping the conflict
• How different people perceive conflict situations
• Recognising the positive intention behind behaviour
• Mapping tool for defining the problem and understanding what people want and need
• How to identify the root cause(s) of a situation
Discover what’s important to you and others
• Working out what’s important to you at work
• Identifying and checking what’s important to others
• Why the most challenging conflicts involve values
Developing behavioural flexibility
• Understanding your, and other people’s, styles
• Why differences in styles can create misunderstandings
• Be aware of how non-verbal behaviour and voice tone affects your approach
Willingness to resolve
• Why people over-react and are sometimes unwilling to resolve a problem
• Managing people who resist or don’t want to come to a resolution
Influencing in conflict situations
• Selling ideas and getting buy-in
• Techniques that help you to achieve a win-win
Roadmap to resolution
• An easy-to-use and effective step-by-step process for resolving any conflict
• Building trust and respect to keep relations positive
Managing emotions
• Dealing with anger and other emotions
• Keeping your emotions at bay when others are upset
• Strategies to minimise hostility and defensiveness
Conflict and power
• Games people play and how they respond to power
• How to deal with people who play these games
• Managing conflict with your boss, senior managers or other authority figures
