Managing Conflict
-
I attended the Managing Conflict training course with Stand & Deliver and I just wanted to say that I really enjoyed the course and would recommend to others. Thank you so much for being so accommodating to our topics. The most influential training I have had. 10/10!
← | →
-
The Managing Conflict training we had was superb. We all had a really good day and I’ve received some very complimentary feedback about the course from those that attended. I will be sure to recommend this training course to all my colleagues and friends. Thank you very much!
← | →
Short course
Inhouse
Learn how to deal effectively with difficult situations
-
Type
Short course
-
Methodology
Inhouse
-
Class hours
6h
-
Duration
1 Day
-
Start date
Different dates available
This workshop is designed to enable participants to deal with conflict in a constructive and professional way using a range of communication skills and conflict resolution techniques. They will understand the nature of anger and aggression and how to diffuse them. They will learn skills that will increase their ability to develop rapport quickly with people and improve their self confidence and personal awareness. The course will also increase their awareness of the importance of projecting their organisation in a professional, caring and customer focused light.
Facilities
Location
Start date
Start date
About this course
At the end of this training programme participants will be able to:
Understand where anger and aggression come from, how they escalate and how they can diffuse angry or aggressive situations
Enhance their personal power when dealing with angry people
Take control of difficult situations to achieve ‘win win’ solutions with others
Develop rapport quickly with others to reflect a caring, personal and professional image
Identify and practise a range of positive interpersonal skills to deal with stressful, work based situations and communicate with greater impact
Handle situations successfully by dealing with and giving feedback in a constructive, motivational way
Improve their own confidence and self esteem using positive thinking techniques
Those who come into contact with “difficult”, angry or aggressive people in the course of their work, and would like to gain an insight into where these behaviours come from and how to deal more confidently and positively with such situations.
No pre course work required.
Reviews
-
I attended the Managing Conflict training course with Stand & Deliver and I just wanted to say that I really enjoyed the course and would recommend to others. Thank you so much for being so accommodating to our topics. The most influential training I have had. 10/10!
← | →
-
The Managing Conflict training we had was superb. We all had a really good day and I’ve received some very complimentary feedback about the course from those that attended. I will be sure to recommend this training course to all my colleagues and friends. Thank you very much!
← | →
Course rating
Recommended
Centre rating
Former Student
Former Student
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- Conflict
- Managing Conflict
- IT
- Communication Skills
- Communication Training
- Skills and Training
- Confidence
- Interpersonal Skills
- Anger
- Aggression
- Aggressive situations
- Motivational way
- Thinking techniques
- Self Esteem
Teachers and trainers (1)
Sarah Goodfellow
Senior TRaining Consultant
Course programme
Additional information
Managing Conflict