Managing Conflict in the Workplace

Doctrina Training & Consultancy Ltd

Course

In Belfast City

£ 275 VAT exempt

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Description

  • Class hours

    7h

  • Duration

    1 Day

  • Start date

    Different dates available

In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively, but reduces the likelihood of stress overload. This course will give you the opportunity to explore and develop your skills on how you manage conflict and become more confident.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
Fisherwick Place, Great Victoria Street, BT1 6DY

Start date

Different dates availableEnrolment now open
Belfast City (County Antrim)
See map
St. Annes Square, 20 Talbot Street, BT1 2LD

Start date

Different dates availableEnrolment now open

About this course

Identify different types of conflict in the Workplace
Explore how you Manage Difficult Situations in the workplace
Identify the possible causes of conflict
Recognise assertive and non assertive behaviour
To identify verbal and non-verbal behaviour
Develop the skills on how to defuse angry people using active listening, questioning and empathy

The course will benefit those who need to demonstrate enhanced interpersonal skills with both colleagues and clients in order to improve on their ability to resolve conflict within their team, department or organisation.

No requirements

Ceritficate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

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Subjects

  • Conflict
  • Conflict Management
  • Decision Making
  • Managing Conflict
  • Conflict Resolution
  • Problem Solving
  • Difficult People
  • Assertive Behaviour
  • Skills and Training
  • Problems and changes management

Teachers and trainers (1)

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Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively, but reduces the likelihood of stress overload.

Programme Induction

This short programme will give you the opportunity to explore and develop your skills on how you manage conflict and become more confident.

Objectives

• Identify different types of conflict in the Workplace

• Explore how you Manage Difficult Situations in the workplace

• Identify the possible causes of conflict

• Recognise assertive and non assertive behaviour

• To identify verbal and non-verbal behaviour

• Develop the skills on how to defuse angry people using active listening, questioning and empathy

Additional information

Charity & Group Discounts can be applied.  We can also deliver this course inhouse if required.

See related categories

Managing Conflict in the Workplace

£ 275 VAT exempt

The best Leadership courses

See all

See all