What is it about? Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony. Course Outline: Learn management strategy to get the best from those who: say they will do things but dont deliver disrupt the teams performance are ambitious but easily frustrated are often aggressive when dealing with yourself or others are overly cynical and destroy team morale desire promotion but arent ready refuse to accept feedback and do not respond to standard performance management processes Understand what can trigger difficult behaviour Identify different types of personalities and plan strategies for dealing with individuals Be aware of communication barriers and learn how to handle emotion Achieve effective results through continual performance management Understand the legal issues surrounding performance management for difficult people. Be aware of ulterior motives for conflict Know when to involve HR Uncover inspirational appro
