Managing the Disciplinary Process

Objectives:
To understand the purpose of the disciplinary procedure, to identify reasonable standards of performance, to know how to communicate standards of performance, to be able to write investigative reports which aid the process, to recognise when it's appropriate to move to the next stage in managing behaviour, to use assertive skills in the discipline interview.

Content:
Review of procedure, case studies, role play using actors for discipline interviews, action plans.