Managing Front Office Operations in Hotels

Some would argue that the front office plays with single most important role in hotel management. Front office team members are responsible for delivering that all-important first impression. Not to mention, often the final memory guests take away upon checking out. The quality of front office operations can make or break any stay. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. Allow front office standards to slip and the entire guest experience can be damaged beyond repair.

This exclusive tutorial is ideal for anyone interested in becoming a capable and confident hotel front desk manager. Explore each of the most important front office functions and responsibilities, along with the duties of the front office manager and the ‘art’ of effective supervision. Study the different types of reservation systems, how to choose the most profitable reservations (yield management), check-in and check-out processes, the electronic front office (EFO), front office accounting and more.