Managing people effectively

The keys to effective people management Overview
The most important skill in business is the ability to manage people - important to the organisation, so that its objectives are achieved, and important to the individual, so that they maximise their career progression opportunities. For those who have had little or no formal management training - or who require a refresher - this course is the ideal starting point.
Training objectives
By the end of the course participants will be better able to:

• Understand the manager's role
• Motivate teams and individuals
• Communicate goals and objectives
• Delegate effectively
• Develop their teams
• Deal with poor performance issues
• Manage change

Participants will leave the course having had an opportunity to practice all these skills and with their own personal action plan to build on. They will return to work with a clearer view of their role and responsibilities as managers, eager to use it as the basis for improving performance and achieving better results. Format
This thoroughly practical two-day course uses a mixture of formal tutor inputs, practical exercises, case studies, management tools and tutor-facilitated discussion.
Course outline
DAY ONE

1. What's it all about?
   • Different approaches to management
   • Responsibility and accountability
   • Producing results
   • Managing teams
   • Developing individuals
   • Practical exercise
2. The keys to... effective motivation
   • Factors that motivate people
   • Key management theories explained
   • Minimising de-motivators
   • Using reward and recognition
   • Motivational questionnaire
3. The keys to... effective communication
   • 'Walking the talk'
   • Does the organisation's Mission Statement work?
   • Dealing with dissent
   • Delivering vision
   • Communication case study
4. The keys to... effective delegation
   • The difference between delegating and assigning tasks
   • Why is delegation so crucial?
   • What can go wrong?
   • Best practice
   • Hints for effective delegation
   • Practical exercise

DAY TWO

1. The keys to... effective team building
   • Characteristics of successful teams
   • Team types and behaviours
   • How to build a successful team
   • Stages of team development
   • The dangers of cloning!
   • Team leadership style and traditional management style
   • Practical exercise
2. The keys to... effective performance management
   • Dealing with poor performance
   • Standards, objectives, targets, etc
   • Delivering difficult messages
   • Developing individuals
   • Supporting the team
   • Case studies
3. The keys to... effective change management
   • Dealing with change
   • The Change Curve
   • Communication, communication, communication!
   • Reactions to expect and how to deal with them
   • Involving the team
4. The keys to... action
   • Course review / discussion
   • Preparation of action plans for building on the skills learnt
   • Conclusion