Managing people effectively
Programme
Day One
1.Introduction and objectives
2. What is management?
Structure and style
Including an assessment tool to identify the current range of management styles
Responsibility and accountability
Producing results
Managing teams
Working with groups
Developing individuals, assessing individual needs
Practical exercise Delegates work to demonstrate the lessons learnt during this part of the agenda.
3. Generating motivation
Factors that motivate
Theories of Maslow and Hertzberg explained
Minimising de-motivators
Using reward structures
Examining all opportunities managers have to use reward and recognition with their teams
Motivational questionnaire Optional questionnaire included for managers to use with their teams upon return to work
4. Communicating effectively
Walking the talk
Reviewing company mission statements and their local application
Handling dissension
Recognising and dealing with the signs
Delivering vision
Communication case study Delegates examine a number of real situations to recognise the strengths and weaknesses present
5. Delegation
What does it mean?
Identifying the differences between delegating and assigning tasks
Why is it beneficial?
What can go wrong?
Dangers of poorly delegated responsibility and how to avoid them
Best practices in delegation
Practical exercise Delegates work on a practical task during which the responsibility is delegated to a team
Day Two
6. Effective team building
What makes a successful team?
Examining team types and behaviours
How to build a successful team
Practical exercise to match team styles and behaviours to projects and situations
Stages of team development
The dangers of cloning!
Team leadership style versus traditional managment style7. Performance management
Dealing with poor performance
Understanding the difference between standards, objectives, targets etc
Delivering difficult messages
Identifying situations which are sensitive and difficult to handle with hints and tips for easing the challenges
Developing individuals
Examining the options available to managers with performance management situations
Supporting the team
Ensuring that the team is supported during individual performance issues
Performance case studies Delegates review case studies to prepare what they would do in each situation to support the team, task and individual
8. Managing change
Dealing with change
Understanding the change curve
Communicating positively
Linking communication to motivation
Recognising concern
Identifying reaction to change and dealing with it
Empowering the team
The benefits of involving others in change
9. Questions and answers
10. Review
Course review and planning for the future
Preparation and action plans for building on the skills learnt
