Managing Poor Performance

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

• Understand 'how' and 'why' some people perform at unacceptable levels.
• Interview poor performers in a constructive, professional manner.
• Appreciate the belief and behavioral patterns that create poor performance.
• Coach poor performers to deliver acceptable improvements in performance.
• Give and receive feedback to deal with performance issues.
• Deal with other team members concerns about poor performers.
• Use a variety of communication tools to enhance performance.

Duration: Intensive 1 and 2 day programmes are available.