Managing Stress and Conflict

Conflict is a normal feature of any workplace. However, failure to manage conflict within the team, between teams, or with customers or suppliers is one of the most common failures of leadership we see in the workplace. Fortunately, conflict resolution is a skill that can be learned quite easily, and with practice, will quickly become second nature to you.

In this course, we use the best practice approach to conflict management developed by the Charted Institute of Personnel Management, and help you assess and develop your skill using their conflict management competence model.