Managing Stress and Conflict
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Class hours
24h
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Duration
Flexible
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Start date
Different dates available
Conflict is a normal feature of any workplace. However, failure to manage conflict within the team, between teams, or with customers or suppliers is one of the most common failures of leadership we see in the workplace. Fortunately, conflict resolution is a skill that can be learned quite easily, and with practice, will quickly become second nature to you.
In this course, we use the best practice approach to conflict management developed by the Charted Institute of Personnel Management, and help you assess and develop your skill using their conflict management competence model.
Facilities
Location
Start date
Start date
About this course
This course will give you a structured process that they can use and modify to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger, how to diffuse anger and how to provide on-going support to prevent further conflict arising.
Supervisors, Team Leaders and Project Managers
CERTIFICATION: Global Management Certificate
Reviews
Subjects
- Stress
- Conflict
- Conflict Management
- Workplace
- Resolution Process
- Conflict Resolution
- Agreement Frame
- Managing Conflicts
- Managing Change
- Managing Anger
Teachers and trainers (1)
James Johnston
Director of Studies
James is the ILM Program Director at Global Management Academy. James has an MBA and MA Education, and has 30 years of experience in Senior Management, Business Consulting and ownership of several companies, including software and consulting companies in Australia and Britain.
Course programme
The content of the course includes:
- Understanding conflict in the workplace
- Understanding the causes of conflict in the workplace
- The Thomas-Kilman Conflict resolution Instrument
- Creating the Atmosphere for Resolution
- Focusing on Individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
- Dealing with Anger
- Managing the Resolution Process
- Applying Conflict Resolution across the Organization
- Using the Agreement Frame
- Creating a conflict reducing work climate
Additional information
Managing Stress and Conflict