Managing Stress and Conflict in the Organization

The content of the course includes:

• Understanding Stress
• Understanding how stress and conflict affects you personally
• Understanding the effects of stress on your people
• The Role of the manager in managing stress
• Management Competence and Managing Stress
• The Role of the Organization in Managing Stress
• Organizational stress risk assessment
• Organizational legal and social responsibilities in managing stress and conflict
• Managing Bullying and Harassment
• Understanding conflict
• Assessing your conflict management skills
• Techniques for managing conflict in the workplace.

1. On completion of this course, you will be able to:
2. Understand how stress is caused and the symptoms of personal stress;
3. Know how stress is affecting your people;
4. Understood the Stress we experience at work;
5. Understand the coneqeunces of failure to manage stress at work;
6. Understand the manager’s role in preventing and handling stress;
7. Gain insight into your own competence in preventing and managing stress, and areas you need to improve your competence in;
8. Be able to frame a plan of action to improve your competence in preventing and managing stress in your work team;
9. Understand The role and obligations of the organization in preventing and managing stress.
10. Understand the impact of bullying and harassment, and how you as manager, can prevent and handle them when they occur in your workplace;
11. Understand the causes of conflict and how as manager, you can help prevent and manage conflict;
12. Understand your own competence in managing conflict, and deveop a personal action plan to improve your competence.
13. Be able to frame a plan of action to improve how your organization manages stress and conflict.