Managing Stress

Overview

Analyse your own response to stress that can affect us all and learn how to handle your time and behaviour effectively to maximise performance, health and motivation.

Who should attend

Those who seek to manage the pressure they face at work and managers whose role is to help others to identify and manage their own stress.

Course objectives

By the end of this practical and intensive course, you will be able to:

> Assess personal stress levels and stress triggers

> Recognise the cause and impact of stress on your behaviour

> Learn how to handle stress effectively at work

> Adapt to changes in a professional environment

> Develop a positive strategy for stress management

Course content

Define Stress

> What is stress and why does it happen

> Analysing the physical and behavioural signs of stress

> Identifying the causes of stress in the workplace and the impact

on performance

> Understanding the internal and external causes of stress

> How to maintain a work/life balance

Manage Pressure at Work

> Recognising the effects of stress on yourself, others and the organisation

> Adopting a proactive attitude and using time management

> Working to priorities

> Distinguishing Urgent from Important

> Managing conflicting demands

> Taking control through self-assertiveness

Handle Stress in Others

> Managing staff/colleagues under stress

> Responding to aggressive/negative people

> Making and refusing requests

> Using the techniques of questioning, listening and silence

Develop a Positive Strategy for Stress

> Learning the various strategies to overcome stress

> Maintaining self-motivation and improving stamina

> Developing a personal action plan

> Using stress as a source of energy

> Responding to changes