Managing Stress in the Workplace

The syllabus for this Managing Stress in the Workplace course includes over 20 lessons. Each lesson examines a different topic, and course topics range from managing stress at work, the causes of stress, European guidelines on stress in the workplace, stress and substance misuse, sexual harassment, bullying and harassment in the workplace, internal control, case histories, and more.

• Lesson One
• Introduction
• Stress Related Ill-Health
• Stress at Work
• HSE Stress Guidance
• The Employers’ Responsibility
• Case History 1
• Case History 2
• Lesson Two
• The Labour Force Survey (LFS) 1999
• TUC Safety Reps Survey
• TSSA Stress Survey
• TSSA Stress Survey – Confidential Questionnaire
• TSSA Policy
• Enabling Employees
• Managing stress by promoting health
• Prescription for Success
• Lesson Three
• European Guidelines on Stress in the Work Place
• The EC Standpoint on Work-related Stress
• EU Guidance on Work-related Stress
• What is Stress?
• The Present Situation
• Who is at Risk?
• Can Work-related Stress be Prevented?
• Tools to Prevent Stress
• Internal Control
• Step One
• Step Two
• Step Three
• Start Now
• Lesson Four
• European Guidelines on Stress in the Work Place (Continued)
• The Netherlands
• Portugal
• Austria
• Denmark
• Switzerland
• Sweden
• Germany
• United Kingdom
• The European Statistics on Work-related Stress
• Stress as a Challenge
• Lesson Five
• The Causes of Stress: Physical and Psychosocial Hazards
• Changing Work Patterns
• The Future: Encouraging Good Practice
• Accessing EU Agency Information on Work-related Stress
• What Information is Available?
• What the Agency Knows about Stress
• Lesson Six
• Good Practice
• How Should the Information be Used?
• What Next?
• Tackling Work-Related Stress
• Preventive Policies
• Example Strategy One
• Example Strategy Two
• Example Strategy Three
• Example Strategy Four
• 21st Century Back Pain
• Lesson Seven
• Managing Stress at Work
• Stress Audits
• Risk-Assessment
• The Importance of Stress Management as an Occupational Health and Safety Issue
• The Employer’s Role in Managing Stress at Work
• The Employees’/their Representatives’ Role in Managing Stress at Work
• The Employers’ and Employees’ Representatives in Europe Role in Managing Stress at Work
• ‘First Things First’ in a Company Assessing its Stress Levels
• Example A – Autodesk Inc., San Rafael, California, USA.
• Example B – Baxter Healthcare Corp., Deerfield, Illinois, USA.
• Example C – Andersen Consulting, Chicago, USA
• Lesson Eight
• Bullying and Harassment in the Workplace
• What is Bullying at Work?
• Causes of Bullying at Work
• The Prevention and Management of Bullying at Work
• Victims of Bullying
• The Legalities Surrounding Bullying and Harassment at Work
• Guidelines on Avoidance
• The Common Myth in Industrial Relations
• Bullying at Work is in Nobody’s Interest
• And the Employee?
• Lesson Nine
• Sexual Harassment
• Corporate Strategies for Protection
• Policy Dissemination and Training
• Investigating the Complaint
• Who Should Conduct the Investigation?
• Prompt Response
• Disciplinary Measures
• Sexual Harassment and the Human Rights Act
• Sexual Harassment by Definition
• Recognising Sexual Harassment
• Preventing Sexual Harassment
• Corporate Responsibility
• Harassment Policies
• Case Transcript
• What was Required in this Case?
• Lesson Ten
• Sexual Harassment (Continued)
• Specimen Harassment Policy
• Lesson Eleven
• Stress and Substance Misuse/Abuse
• Underlying Reasons
• Drinking and High Risk Occupations
• The Legal Situation
• Helping Employees with Alcohol Problems
• Getting Specialist Help
• Testing
• Methods of Testing
• Drink and Work – A Dangerous Cocktail
• Actions for Business
• Learn about Current Drugs of Abuse
• Understand Your Role
• Lesson Twelve
• Stress and Substance Misuse/Abuse (Continued)
• Treatment: A Small Business Investment with Unique Dividends
• A Corporate Response to Alcohol and Drug Addiction
• Corporative Alcohol & Drug Policies
• Key Principles of an Alcohol Policy
• Specimen Policy
• Stress, Alcohol & Drugs and Vulnerable Populations
• Lesson Thirteen
• Stressed Out!
• Increase in Violence and Aggression in the Workplace
• Case Study 1
• Case Study 2
• Case Study 3
• The Stress Epidemic
• Model Stress Policy
• Introduction
• Policy
• Responsibilities
• Managers
• Occupational Health and Safety Staff
• Human Resources
• Employees
• Function of Safety Reps
• Role of the Safety Committee
• Lesson Fourteen
• Guidelines for Stress Policy Implementation
• Prevention
• Early Recognition and Appropriate Intervention
• Cause for Concern
• Period of Reflection
• Further Meeting
• The Stress Audit
• What is a Stress Audit?
• Why Do a Stress Audit?
• Lesson Fifteen
• The Stress Audit (Continued)
• Identification of Stressors and Questionnaire Design
• How do you Create a ‘Good’ Questionnaire?
• Facts on Optical Mark System
• Lesson Sixteen
• Stress in the Corporate Environment
• Causes of Stress in the Work Situation
• Corporate Wellness Programmes
• Benefits
• Take Responsibility
• Health Prevention
• Result Analysis
• Lesson Seventeen
• Corporate Wellness Programmes (Continued)
• Background to Corporate Wellness Programmes
• Primary Intervention
• Secondary Intervention
• Tertiary Intervention
• Stress Management Training that Works
• Programme Outline
• Guidelines for Trainer Pack 1
• Guidelines for Trainer Pack 2
• Lesson Eighteen
• Effectiveness of Meditation in Reducing and Managing Stress
• Meditation’s Many Rewards
• Mind Coaching ©
• Background
• Practising Mind Coaching
• Hints
• Lesson Nineteen
• Meditation and the Art of Corporate Productivity
• CaseHistory
• Massage Therapy
• Background
• Practice
• Powerlessness and Stress
• Job Descriptions
• When You’re a Square Peg and Your Job is a Round Hole
• Traumatic Events on the Job
• Work Environment
• Lesson Twenty
• The Employer’s Duties
• Recent Cases
• The Latest Reports of the Costs of Stress
• What This Means in Today’s Workplace
• A Corporate Strategy for Managing Workplace Stress
• Risk Assessment
• The Health and Safety Executive Recommendations
• Stress Training for Managers/Supervisors
• Stress Awareness Training
• Complementary Training
• Corporate Wellness Programmes
• Self-Help Staff Booklets
• A Stress Management Policy
• Support Schemes
• Personal Counselling
• References

No practical training is required to complete this course.