Contents:
- Legislation overview
- the discipline and grievance procedure
- the role of ACAS
- employee rights
- industrial tribunals
- rules and procedures
- misconduct/incapability
- fair, constructive and unfair dismissal
- questioning techniques
- communication skills
- planning the interview
The Interview process includes
Opening the interview
Creating the right atmosphere
Clarification of background data
Probing techniques
Listening skills
Controlling the interview
Gathering information
Flow of information
Gathering evidence for all criteria
Recording the information
The Assessment process includes
Evaluating evidence
Information reported
Validity
Removing personal bias
Clear reporting of relevant evidence for each area
The involvement between management and HR for necessary action
The use of counselling
Who should attend:
All organisations with employees should have at least one individual at Managerial or a more senior level, capable of conducting the Discipline & Grievance process to try to avoid situations which may unnecessarily lead to an Industrial Tribunal.
Course benefits:
This programme covers legal compliance with the requirements of the Discipline & Grievance process and delegates will learn and practice through role-play sessions, appropriate methods and techniques to plan and conduct disciplinary interviews; make considered assessment and at all times recognise the employee's rights in grievance issues.
- Understand how to conduct hearings professionally
- Enhance the professionalism of the team and the organisation making it a better place to work
- Prevent problems escalating
- Ensure that hearings are conducted fairly to enable just decisions to be made
- Decrease the possibility of successful tribunal claims
- Enable managers to deal more effectively with stressful situations
Additional information:
Participants take part in interactive demonstrations of managing Discipline and Grievance scenarios. Throughout these role plays delegates will receive feedback on how to conduct an investigatory interview, chair a disciplinary interview, chair an appeal hearing and chair a grievance hearing.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course has extensive experience in design and delivery of Disciplinary & Grievance training and have considerable experience as an advisor at Industrial Tribunal. They have been successfully delivering training to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.
