Managing Underperformance

09:30 - Welcome, introduction and outline of objectives
10:00 - Getting it right from the start - Strategic perspectives on recruitment, induction, expectation setting and probationary periods
· Recruitment and checking competence
· Probationary periods and the contract
· Setting objectives, expectations and behavioural standards

10:30 - The difference between conduct and capability
· The difference in practice and the law
· Choosing the right procedure - why is it important?
· How to handle conduct as a defence against poor performance
· Individual or organisational issue? - in terms of conduct and capability/competence

11:00 - Coffee
11:15 - Group session: How might your organisational culture affect the underperformance issues?
· Do you tackle or avoid the issues?
· To what extent do you have a culture of learning, development and feedback?
· In what circumstances do you extend probation and to what effect?
· "Moving the problem" - why it rarely works

11:45 - The new ACAS Code and Guidance on Discipline and Grievance and their effect
· Key principles of fairness and reasonableness
· The cost of getting it wrong
· Avoiding discrimination

12:30 - Lunch
· 13:30 - Following the right procedures - can good management resolve the problem?
· The long haul or the short haul
· Other options
· Focussing on objectives and performance standards
· Recognising under performance as a symptom of other issues

14:00 - Managing underperformance fairly
· What a fair procedure looks like in practice
· Management techniques and strategies to consider
· Implementing a consistent and thorough approach

14:45 - Coffee
15:00 - Lessons learned from recent case law
· The legal tests from the cases: implications for the workplace
· Investigations: best practice guidance
· How to manage gross incapability

15:45 - Clarifying your strategy for change - roles and responsibilities
· What needs to change - policy, process, management, behaviour?
· What needs your immediate attention?
· Who will drive change?
· How will you measure success?

16:15 - End of seminar