Managing your Teams Performance

Managing Performance

• Increase the motivation and commitment of employees
• Enable individuals to develop their abilities, increase job satisfaction, achieve their full potential to their own benefit and that of the company as a whole
• Enhance the development of team cohesion and performance
• Develop constructive and open relationships between individuals and their managers in a process of continuing dialogue which is linked to the work actually being done throughout the year
• Provide the opportunities for individuals to express their aspirations and expectations about their work
• Set objectives for employees for the coming year in line with company goals
• Review employees’ performance against objectives and agree plans for improvement for the following year
• Manage gaps in skills and training needs

Managing Conflict

• Identify different types of conflict
• Explore how you manage Difficult Situations in the workplace
• Identifying your personal style when faced with managing conflict
• Identify the possible causes of conflict
• Explore personality types and its impact on you
• Recognise the signs of conflict
• Recognise assertive and non assertive behaviour
• To identify verbal and non-verbal behaviour
• Develop the skills to manage conflict in a one to one and in group situations
• Develop the skills on how to defuse angry people

Managing Underperformance

• How to approach underperformance, identify the problem and not prejudge
• Understand the difference between conduct and capability
• Seek out the appropriate and right remedy
• Agree with both parties a course of action
• Review progress