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Delivering Customer Service Excellence
Xpertise
Delivering Customer Service Excellence Overview The ability to deliver a service that will 'delight your customers every time' will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced, then...
(Customer Management Course in London)
£350 + VAT
Handling Customers Professionally
Reed Learning
A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships. Course Outline: The importance of customer care Meet and exceed customers service expec...
(Customer Management Course in London)
£499 + VAT
Return on Satisfaction
JPD Training
Return on Satisfaction Why you should attend This one-day course is designed for delegates with considerable experience in the field of customer research. It provides an overview of the principles and use of statistical techniques used to establish t...
(Market Analysis Course in London)
£319 + VAT
Achieving Excellence In Customer Care
WWP Training Limited
Course objectives: On completion of this programme, you will be able to: -Understand the impact that each of us has on the customer and the organisation -Explore the meaning and importance of customer care and identify your customers -Recognise our r...
(Customer Management Course in London)
£840 + VAT
Usability and User Experience
E-consultancy
Many website owners see usability as one of the key value generators for 2008 as the cost of acquiring traffic continues to grow. This seminar aims to give a solid background on what is a wide and varied subject through using case studies and example...
(Other Marketing Training in Greater Manchester)
£525 + VAT
Customer Satisfaction Measurement
JPD Training
Customer Satisfaction Measurement A one-day course on the use of customer surveys to measure customer satisfaction "Well presented, clear and concise. Will be very useful for company's further surveys." Roger Drewett, Manager, Market Planning, UES St...
(Customer Management Course in Cheshire)
£319 + VAT
Key Account Management
WWP Training Limited
Understanding your account environment -Account manager role - Where am I now? -SWOT analysis of an account -Politics -Competitive activity -Decision processes Creating strategic outcomes for business -Understand the return on investment of product o...
(Customer Management Course in Berkshire)
£840 + VAT
Customer Service NVQ Level 2
Aurelia Training
Customer Service NVQ Level 2 Assessment is based on what they know and can do. Candidates will be asked to show that they are competent by providing evidence that they: · Can perform identified tasks consistently to the required standard. · Have appr...
(Customer Management Vocational in )
Free
Mobile Content
E-consultancy
Pictures Television’s Afterworld” • Q&A WHO IS THE COURSE FOR? • Content owners and publishers • Marketing directors • Account... and Bell Mobility where he held various sales and marketing functions within mobile content. Dave has an MBA from Erasmus...
(Other Marketing Training in London)
£525 + VAT
Building a customer mentality
The In-House Training Company
in management skills for the London School of Marketing, delivering part of a programme working towards Chartered Institute of Marketing qualifications. She is herself highly qualified and experienced, with a Diploma in Performance Coaching (Business...
(Customer Management Course in Hertfordshire)
Course
- in Harpenden
- Inhouse
- 1 Day
£ On request
Technical Writing
ACS Distance Education
TECHNICAL WRITING COURSE STRUCTURE There are eight lessons in this module as follows: 1. Scope and Nature of Technical Writing 2. Presentation 3. Matching style and content to the audience 4. Planning: Developing a Logical Structure or Format 5. Coll...
£280 + VAT
Web Project Management
E-consultancy
Managing web projects is difficult! You have mixed teams, expert in different areas. You have stakeholders pulling you in different directions and failing to input on time when key decisions have to be made. The requirements are changing, the scope i...
(Internet Marketing Training in Greater Manchester)
£525 + VAT
Customer Care
Bright Methods
Introduction Customer Care Context Defining customer care Business implications of customer care The importance of customer care Customer reactions From customer service to customer care Types of customer care The Customer Customer satisfaction Types...
(Customer Management Workshop in Avon)
£250 + VAT
Facilitating Focus Groups
JPD Training
Facilitating Focus Groups Why you should attend Focus groups are ideal tools for gaining detailed information. They identify areas to survey, help you to understand the motivations of customers or explore and stimulate ideas. This one-day course take...
(Market Analysis Course in London)
£319 + VAT
Relationship Management
Hemsley Fraser
Requirements: Prior to attending this course it is advised that you reflect on two of your customer relationships that you feel have encountered challenges - think about what went well during the relationship and what didn't work so well. These chall...
(Customer Management Course in London)
£899 + VAT
Customer Satisfaction Measurement
JPD Training
Customer Satisfaction Measurement A one-day course on the use of customer surveys to measure customer satisfaction "Well presented, clear and concise. Will be very useful for company's further surveys." Roger Drewett, Manager, Market Planning, UES St...
(Customer Management Course in West Yorkshire)
£319 + VAT
Search Engine Optimisation & Pay Per Click Management
Academy Class
of keywords, link marketing, relevant content and the submission process. This section of the course can be tailored to focus... Advertising) concentrating on Google Adwords. Delegates will become more confident with internet marketing techniques...
(Internet Marketing Course in London)
£ On request
Customer Service
We Teach You
Customer Service This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution...
£30 + VAT
Customer Satisfaction Measurement Level 2
JPD Training
CSM Level 2 A one-day course looking at advanced customer satisfaction measurement techniques "Well presented, clear and concise. Will be very useful for company's further surveys." Roger Drewett, Manager, Market Planning, UES Steels What you will le...
(Customer Management Course in London)
£349 + VAT
Customer Service NVQ Level 3
Aurelia Training
Customer Service NVQ Level 3 Assessment is based on what they know and can do. Candidates will be asked to show that they are competent by providing evidence that they: · Can perform identified tasks consistently to the required standard. · Have appr...
(Customer Management Vocational in )
£ On request
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