Maybo Conflict Management Training
Short course
In Knottingley
Description
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Type
Short course
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Location
Knottingley
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Duration
1 Day
Why is the course so special? Maybo training maps to key standards and qualifications and encourages non physical responses to conflict and violence. Maybo's unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance. These skills are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation. Suitable for: Who is this course for? Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as: Customer facing staff. Lone workers. Staff who have to deal with potentially violent situations.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Management
Course programme
Conflict management course content
The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:
• health and safety responsibilities;
• employer policy and guidance;
• identifying flashpoints;
• proactive service delivery;
• risk reduction;
• verbal and non-verbal communication;
• calming skills;
• managing incidents
• post-incident considerations.
All programmes have their foundations in Maybo's tried and tested models:
SAFER for staff to carry out dynamic risk assessment
OPEN PALMS for staff to reduce risk through demonstration of non-aggression
Maybo Conflict Management Training