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MCDST (Microsoft Certified Desktop Support Technician)

in Keimos, Training Services (Wales)

Distance Vocational

Price:

£445 + VAT Special offers 

Duration:

80 Hours

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Requirements:

No prior relevant professional experience is required, however an MCDST candidate should have solid ... see more

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Course objectives:

The MCDST is an entry-level credential, demonstrating that an individual has gained the core knowledge necessary to troubleshoot hardware or software operation and application problems for end users on the desktop or client-side, based on the Windows desktop operating system. The MCDST certification covers the skills of help desk technician, customer support representative, or PC support

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Course details

Type Vocational Duration 80 Hours
Method / place Contact course provider Inhouse / Distance
Students per class 16
Suitability The MCDST series addresses two audiences. It is intended for new entrants and career changers to the IT industry and who already have experience using Microsoft Office along with basic Microsoft Windows navigation skills. The MCDST is also for current call centre technicians with 6 months experience looking to validate their support skills.
Course objectives The MCDST is an entry-level credential, demonstrating that an individual has gained the core knowledge necessary to troubleshoot hardware or software operation and application problems for end users on the desktop or client-side, based on the Windows desktop operating system. The MCDST certification covers the skills of help desk technician, customer support representative, or PC support
Requirements
No prior relevant professional experience is required, however an MCDST candidate should have solid user-level competency with Windows and Office.
Price £445 + VAT
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Course programme

MCDST (Microsoft Certified Desktop Support Technician)
MCDST (Microsoft Certified Desktop Support Technician)

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System - Exam 70-271

This MCDST certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system.
This computer course will provide learners the practical skills needed to support users and help them troubleshoot the Windows XP environment, both Home and Professional. The course will cover the skills measured in Microsoft certification exam 70-271

User Support and Installation Issues

  • Identify necessary skills required by a desktop support technician (DST).


  • Identify key terms and definitions for desktop support.


  • Identify features of desktop operating systems.


  • Identify various installation methods.


  • Identify hardware requirements and compatibility.


  • Identify features of system and boot partitions.

    Resolving Desktop Management Issues



  • Differentiate between different types of user accounts.


  • Identify key aspects of user profiles and logon.


  • Identify important aspects of user rights for various account types and authentication.

    Troubleshooting



  • File, Folder, Driver and Hardware Issues


  • Identify features of file and folder types, file extensions, and attributes.


  • Compress and decompress files, folders, and volumes.


  • Identify features of Encrypted File System (EFS) and Recovery Agents.


  • Identify key aspects of Device Manager.


  • Identify driver management functions that can be performed using Device Manager.


  • Identify key aspects of driver signing.

    Printing and Network Issue



  • Install and uninstall local and network printers.


  • Troubleshoot a particular printer driver problem.


  • Install and update printer drivers.


  • Identify key aspects of IP addressing.


  • Identify ways to configure TCP/IP settings.


  • Configure a static address.

    Support and Troubleshoot Applications on Microsoft Windows XP - Exam 70-272

    The MCDST Support and Troubleshoot Applications on Microsoft Windows XP curriculum will provide learners the practical skills needed to support and troubleshoot applications running in a Windows XP environment, both Home and Professional.

    Troubleshooting


  • Identify key aspects of desktop application support.


  • Identify key aspects of the application installation process.


  • Identify guidelines for troubleshooting application compatibility issues.


  • Identify steps involved in the Microsoft Office installation and upgrade process.


  • Identify guidelines for troubleshooting Microsoft Office installation and upgrade.


  • Identify options to customize toolbars.

    Managing Application Security

     

  • Identify features of different types of file and folder permissions.


  • Identify factors to consider for managing NTFS permissions.


  • Identify features of shared folder permissions.


  • Identify key aspects of application security settings.


  • Identify ways to protect a computer from viruses.


  • Identify ways to manage updates in Microsoft Windows XP.


  • Identify ways to use security tools in Microsoft Windows XP.

    Resolving Installation Issues



  • Identify various ways to manage drivers in Microsoft Windows XP.


  • Identify best practices for troubleshooting storage devices. Install a local printer in Microsoft Windows XP.


  • Identify best practices for troubleshooting printing devices.


  • Identify key aspects of troubleshooting networking hardware.


  • Identify key aspects of troubleshooting networking hardware.


  • Identify tools to troubleshoot TCP/IP issues.


  • Identify methods to troubleshoot remote connection issues.


  • Identify tools to troubleshoot name resolution.


  • Identify features of a firewall.


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    On Keimos, Training Services

    Provider description
    We are providers of self study - distance learning, IT Training or computer courses, suitable for Individuals, IT Professionals and businesses. If you are considering doing a computer course for a career in Information Computing Technology (ICT), then we are the people to be in contact with, no matter what your qualifications or background.
    Advantages of studying with Keimos, Training Services
    Our Computer Training courseware offers you the fastest and easiest way to prepare for a successful career in the fastest growing industry in the world. Each computer training course provides a convenient and cost-effective alternative to classroom training allowing you to study at home or work when it is convenient for you. Course Benefits; 1. Interactive learning experience 2. Are skills based so you get that hands-on experience 3. Provide "Instructionally sound" methods of training 4. Anytime, Anywhere, Learning 5. Reduce the time needed to learn 6. Self Paced and self assessing
    Course provider history
    Keimos is a specialist independent IT training organisation and has succeeded in providing high quality, practical, Distance Learning computer training since 2001 at affordable prices. Since that time we have successfully trained hundreds of students in Office Skills, PC Repair, Networking, Web Design, Database Administration and using Operating Systems. Our aim is to provide our students with good quality courses that not only teach the required skills but also ensure that the student understands what they have learnt rather than just learning the answers and being the holders of paper qualifications. We know the problems that are involved with this type of study. We specialise in customising our courses to suit each individual where any of our standard courses do not provide the necessary training required which is why we like to discuss your training requirements to ensure that the course you are taking is the right one for you.
    Specialises in
    Certification preparation for ECDL, MOS, MCAS, CompTIA A+, Network+, Web Design (CIW), MCSE, MCSA, CCNA,

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