Requirements:
Programme Pre-requisites: A basic knowledge of using a PC and experience in the Microsoft Windows environment is essential for this programme also some experience in working with Outlook. In particular, you should be able to:
-Send, receive and respond to mail messages
-Manipulate and manage mail messages
-Schedule appointments, events and meetings
-Set up and maintain a contact and task list
-Create notes
Course objectives:
On completion of this course you will be able to:
-Create a signature for mail messages; use Outlook stationery; organise and manage the contents of your inbox; search for specific mail messages; and, modify message settings and set delivery options for mail messages
-Assign labels and categories to appointments; propose a ne- meeting time when you receive a meeting request; reserve resources for a meeting; customise the calendar folder
-Assign a task to another individual and organise and manage your task list
-Send a mail message and a task request to a contact and correspond with a contact
-Create a task from a note; assign contacts and categories to notes; customise notes to suit your preferences and needs
Course content:
Introduction and Objectives
Working in the inbox folder
-Creating a signature
-Assigning categories to mail messages
-Grouping and filtering mail messages
-Searching for specific mail messages
-Modifying message settings and delivery options
-Setting message flags
Working with the calendar
-Applying labels and assigning categories to appointments
-Planning meetings
-Group schedules
-Proposing a ne- meeting time
-Reserving resources for a meeting
-Customising the calendar
Working in the tasks folder
-Creating and sending a task request
-Accepting or declining a task request
-Delegating a task request
-Categorising tasks
Working in the contacts folder
-Sending a mail message to a contact
-V Cards
-Assigning categories to contacts
-Printing contacts
-Activities
Rules and the Out of Office Assistant
-Using the Out of Office Assistant
-Creating rules
Sharing folders with other Outlook users
-Assigning delegates
-Managing permissions
Working in the notes folder
-Using colours
-Forwarding notes
Additional Outlook features
-Saving mail messages in HTML and text files
-Archiving mail messages and other Outlook items
-Working with PST files
Revie- of Programme
Other Recommended Programmes
-Manage your Time with Microsoft Outlook
-Writing Effective Letters and Emails
